Front Desk Staff - Part Time, Relief Schedule at The Montgomery County Coalition for the Homeless – Gaithersburg, Maryland

General Description: The Front Desk Staff Person oversees the flow of tenants and visitors entering and leaving the facility and monitors the property through the use of security and surveillance systems, logs, and observation; alerts staff of unusual events.

Essential Duties and Responsibilities:

• Ensures that clients are safe and secure from internal and external elements.
• Greets clients and guests.
• Maintains and updates visitors’ log book.
• Answers phone and directs calls to appropriate personnel.
• Answers questions of a general nature; refers others to appropriate personnel for assistance.
• Continuously monitors the conduct and behavior of residents/clients and guests;
• Notify supervisor and Program Manager regarding incidents (follow Crisis Protocol).
• Monitors cameras and all locked entryways.
• Assists residents with completing work orders for maintenance.
• Manage in-house mail/package.
• Document daily routine occurrences in staff log.
• Assists in maintaining the cleanliness and safety of the reception area.
• Prepares security alerts and incident reports.
• Notify supervisor and Program Manager regarding incidents (follow Crisis Protocol).
• Conduct Periodic walk through of the building.
• Attend staff meeting.
• Utilize Mandt to deescalate potential crisis- notify authority for unsafe situations.
• Document security alerts and incident reports.
• Other duties as assigned by the supervisor.

• High school graduate.
• Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.
• Functional knowledge of Microsoft Office (Word, Excel) and Adobe.
• Ability to operate monitoring and surveillance camera systems.
• Ability to negotiate and facilitate positive relationships between tenants.
• Ability to negotiate and maintain positive relationships with co-workers and clients.
• Advocate for Seneca and Cordell residents.

Qualified candidate must be able to work part - time flexible shifts, including weekends and holidays.