Supervisor, Roundhouse at The Bartolotta Restaurants – Milwaukee, Wisconsin

What makes us great?

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 18 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

What do we have to offer?

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

• Medical, Prescription, Dental, and Vision Insurance (Full Time Only)
• Company-Paid Life Insurance (Full Time Only)
• Supplemental Life Insurance (Full Time Only)
• Company-Paid Short- and Long-Term Disability (Full Time Only)
• Supplemental Accident and Critical Illness Insurance
• Supplemental Hospital Insurance
• Employee Assistance Program (EAP)
• LegalShield and IDShield Protection
• Pet Insurance
• 401(k) Savings Plan
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Complimentary Workday Family Meal
• Dining Discounts at Bartolotta Fine Dining Locations
• Discounted Discovery World Passes
• Discounted Fiserv Forum Tickets – Look at putting in the

In addition to these benefits, you will have the opportunity to work alongside world-class mentors who provide hands-on training and development opportunities to support your career growth. If you have a passion for excellence and hospitality, we would love to welcome you to our team.

JOB PURPOSE:

The Supervisor contributes to the day-to-day operations of The Bartolotta Restaurants seasonal beer garden, Roundhouse. Ensures consistency in daily standard operating procedures to follow Bartolotta standards and expectations. Supervises the team to ensure efficient workflows and consistency; mentors staff in providing exceptional guest experiences. Oversees management of property operations when the Manager is absent.

• Manage a small staff of crew members through daily operations.
• Maintain daily reporting and log books.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Assists and participates in food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Assists with the workflow of day-to-day operations by creating team objectives, assigning, and delegating tasks.
• Ensures the beer garden is in line with all Bartolotta standard operating procedures.
• Communicates regularly and consistently with the Beer Garden Manager regarding all issues that happen on a shift.
• Ensures all storage, service and stock areas are maintained daily with the highest level of detail.
• Maintains the highest level of environmental excellence for guests.
• Ensures high standards of guest service at all times.
• Creates a positive work environment in line with our mission, vision, and core values.
• Supervises the team and ensures checklist duties are complete.
• Trains new hires to ensure they understand their roles.
• Uses proper judgment and when necessary, request identification and adhere to all alcohol service policies.
• Perform financial activities such as accurate cash handling, opening and closing procedures, and time edits.
• Maintains stock at required operational level.
• Supports the team; exhibits professionalism with customers, fellow employees and others.

All Other Duties as Assigned

QUALIFICATION REQUIREMENTS:

• Highly organized and self-directed.
• Exceptional interpersonal, oral, presentation and written communication skills.
• Ability to work in fast-paced, changing environment.
• General knowledge of beverage preparation and service.
• Business maturity and ability to effectively supervise peers.
• Experience using standard restaurant equipment safely.
• Ability to navigate situations which may warrant security intervention.
• Ability to learn POS register software used by facility.
• ServSafe Certification required
• Ability to procure and maintain an operator’s license in the City of Milwaukee

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required.
• Must be 18 years or older to serve alcoholic drinks.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is:
• Regularly required to talk, use repetitive motion, type, and hear.
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Ability to complete orders quickly and accurately
• Must be able to lift at least 25 pounds

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.