Human Resources Manager at Bell Ambulance – Milwaukee, Wisconsin

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people.

Position Overview

The Human Resources Manager will oversee a wide range of Human Resources functions. The primary functions they will be responsible for are recruitment and onboarding, performance ownership, leave administration, HR administration, and employee relations.

Primary Duties and Responsibilities

Recruiting and Staffing

Manage the full-cycle recruitment process for EMTs, Paramedics, Dispatchers, Fleet, Facilities, and all administrative support roles.

Oversee candidate screening, interviewing, background checks, pre-employment screening, and new hire onboarding/orientation.

Partner with the Recruiting team and Leadership to identify recruiting methods that bypass standard industry limitations.

Employee Relations and Conflict Resolution

Serve as the primary point of contact for employee concerns, issues, and disciplinary matters.

Conduct thorough and objective investigations into complaints, ensuring fair and consistent application of company policies. Escalate to upper management as needed.

Provide coaching and guidance to leadership on performance management, corrective action, and employee development.

Leave Administration

Serve as the primary point of contact for employee questions regarding leave.

Develop and implement an RTW strategy for employees with job-specific restrictions, coordinating a light-duty structure where applicable.

Partner with our leave administration vendor to ensure data integrity

Coordinate with Payroll to ensure appropriate STD information is updated appropriately

Performance Ownership

Partner with leadership to drive the Pepetufal Growth Review process

Ensure that monthly, quarterly, and yearly reviews are conducted in a timely manner

Work with leadership and employees to ensure realistic and obtainable goals are utilized

Policy Administration

Partner with leadership to identify gaps, inconsistencies, or outdated practices within the organization

Work with the internal HR team to maintain the Employee Handbook, ensuring it remains a “living document” that reflects the current internal standards and external labor laws

Monitor legislative changes and work with the HR team to update internal policies to mitigate risks and prevent workplace grievances.

Required Qualifications

Bachelor’s Degree in Human Resources, Business Management, or related field.

5+ years of experience in a related position

Proven ability to maintain strict confidentiality regarding company and employee data

Proficiency in managing data in an HRIS System and Applicant Tracking Systems.

The capacity to handle sensitive information with empathy.

Preferences

Experience working in a fast-paced 7/24/365 environment

Experience in Company branding to ensure we are an employer of choice

Experience working with ADP

An ability to handle multiple tasks simultaneously, and to be able to switch tasks on short notice, with the ability to handle high-stress situations

Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%.

We have grown because we strive to exceed every client’s expectations.

We have grown because we treat our people with respect, appreciation, and fairness.

We have grown because we provide the best service, with the best equipment, and the best people!!