Manager I, Business Analysis at InComm – Atlanta, Utah

InComm
Manager I, Business Analysis

US-GA-Atlanta

Job ID: 2026-20669
Type: Full-Time
# of Openings: 1
Category: IT - Enterprise Data Management
InComm Payments

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Responsibilities

• Oversee daily operations of the Customer Advocacy Team, ensuring timely, accurate, and customerfocused support across Finance & Accounting functions.
• Maintain strong relationships with Finance & Accounting partners to understand needs, align expectations, and ensure high levels of satisfaction.
• Collaborate closely with Systems Support teams to effectively advocate for Finance & Accounting requirements.
• Ensure finance and accounting systems effectively support business operations by delivering clear business requirements to the Systems Support team.
• Partner with Finance and Accounting leaders to align priorities and roadmaps.
• Establish best practices for documentation, change management, and process improvement.
• Manage the FAR Incident Tracking process and conduct Quarterly Business Reviews to monitor trends, performance, and service quality.
• Oversee creation, organization, and ongoing maintenance of a comprehensive Artifact Library and knowledge base through SharePoint, ensuring all documentation, guidelines, requirements, training materials, and training videos are versioncontrolled and reviewed annually.
• Ensure documentation and processes remain accurate, consistent, and compliant with internal standards and external regulatory requirements.
• Support team development through coaching, mentoring, and ongoing skill enhancement to strengthen functional and technical capabilities.

Qualifications

• Strong interest in financial systems, automation, and process improvement.
• Understanding of accounting principals and impact on financial systems and reporting.
• Hands-on experience creating and managing knowledge base in SharePoint.
• Proven ability to build and maintain strong partnerships with Finance, Accounting, and technical teams.
• Demonstrated leadership skills with experience in guiding teams through complex problem solving and customerfocused service delivery.
• Excellent communication, organization, and stakeholdermanagement skills.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program- Tier 3

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