10659 - Executive Principal, Managed Services IT Delivery at Hyundai Autoever America – Irvine, California

10659 – Executive Principal, Managed Services IT Delivery
Location: Irvine, CA (5 days on-site)

Company Overview:

Hyundai Autoever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website: http://www.haeaus.com

What you will be doing:

The Executive Principal, Managed Services IT Delivery is the senior executive accountable for enterprise wide IT service delivery executed through Managed Service Providers (MSPs). This role owns the strategy, governance, performance, and evolution of all outsourced IT delivery models, ensuring services are reliable, secure, cost effective, and aligned to business outcomes. Operating as the executive authority over MSP delivery, this position translates contracts and service models into measurable results, drives modernization and continuous improvement, and ensures that MSPs operate as true strategic partners rather than staff augmentation or ticket
factories.

The Executive Principal is the single point of executive ownership for:

Executive Accountability:

• End to end MSP service outcomes across infrastructure, workplace, cloud, network, and platform services
• Enterprise service reliability, availability, and operational risk within outsourced delivery models
• MSP commercial performance, contractual compliance, and value realization
• Continuous improvement, automation, and service maturity across all managed servicesEnterprise

MSP Delivery Ownership

• Own and govern all IT services delivered by MSPs, ensuring consistent performance across service towers and affiliates.
• Ensure 24x7x365 operational reliability, resiliency, and compliance with SLAs, SLOs, and regulatory requirements.
• Serve as the executive escalation authority for major incidents, systemic failures, and cross vendor delivery breakdowns.
• Define and enforce clear accountability models between internal teams and MSPs, eliminating ambiguity and delivery gaps.

Service Management & Operational Excellence

• Set enterprise standards for IT Service Management (ITSM), incident, problem, change, and escalation management.
• Drive reduction of chronic incidents through root cause elimination, trend analysis, and systemic fixes.
• Champion SRE inspired practices, automation, observability, and proactive operations across MSP delivery models.
• Ensure service reporting is accurate, transparent, and meaningful to executive and business stakeholders.
• Transformation & Modernization Leadership
• Translate enterprise IT and business strategy into clear MSP transformation roadmaps, including cloud adoption, platform modernization, and tooling consolidation.
• Lead large scale MSP transitions, onboarding, rebids, and scope transformations with minimal business disruption.
• Ensure MSP delivery models evolve to support growth, security posture, compliance, and emerging technologies.
• Act as a trusted executive advisor on outsourcing risk, service maturity, and operating model design.

What we require from you:

• Bachelor degree or higher 15+ years of senior IT leadership experience, with significant executive ownership of MSP or outsourced IT delivery.
• Proven success governing large scale, multi tower, multi-vendor managed services environments.
• Deep understanding of infrastructure operations, cloud services, service management, and vendor governance.
• Demonstrated ability to lead through complexity, scale, and organizational change.
• Strong executive presence with the ability to influence vendors, peers, and senior leadership.
• ITIL v4 certification or equivalent highly preferred

Base Salary Range: $200,000 to $215,000

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.