Maintenance Training Manager in Charlotte, North Carolina at TRANSIT MANAGEMENT OF CHARLOTTE INC

The Maintenance Training Manager directs TMOC’s maintenance training and quality assurance program to ensure mechanics and service lane personnel maintain the fleet safely, reliably, and efficiently. This role develops training strategies, oversees program delivery, enforces preventive maintenance standards, and manages quality control initiatives. The Manager supervises the Maintenance Quality Training Administrator and Training Instructors, monitors performance trends, and implements corrective actions to drive continuous improvement and fleet reliability.

Job Responsibilities & Duties:

Program Leadership & Strategy

•Lead development and implementation of long-range training strategies aligned with maintenance goals and emerging technologies.

•Supervise and evaluate the Administrator and Training Instructors, conducting performance reviews and staff development.

•Set priorities and allocate resources to ensure training programs support agency-wide performance and safety initiatives.

Training Program Development & Oversight

•Establish, update, and monitor curricula, preventive maintenance checklists, SOPs, and technical service bulletins.

•Direct scheduling of training, including in-house and vendor-provided sessions for new equipment or systems.

•Ensure programs incorporate adult learning methodologies, safety regulations, and best practices.

Quality Assurance & Data Analysis

•Analyze defect trends, repeat repairs, and inspection results to identify areas for training intervention.

•Oversee quality control inspections and corrective action plans for buses returning from extended downtime or major repairs.

•Produce monthly reports on maintenance quality, training outcomes, and fleet reliability improvements.

Coordination & Compliance

•Collaborate with Maintenance leadership to address performance issues and prevent road calls, failures, and safety hazards.

•Ensure compliance with OSHA, EPA, NFPA, and other safety and regulatory standards in all training.

•Represent Maintenance Training in cross-departmental committees and initiatives.

Fiscal & Resource Management

•Develop and manage the unit’s budget, procurement of tools/software, and vendor contracts.

•Participate in hiring decisions, workforce planning, and succession planning for the training unit.

Core Competencies

•Leadership & Staff Development: Provides direction, motivation, and mentorship to staff, fostering a culture of accountability and professional growth.

•Strategic Planning & Data-Driven Decision Making: Uses performance data and operational metrics to guide planning, prioritize initiatives, and evaluate results.

•Quality & Safety Orientation: Ensures maintenance and training programs meet the highest standards of fleet reliability, safety, and regulatory compliance.

•Collaboration & Cross-Department Coordination: Builds productive relationships across maintenance, operations, and safety divisions to align goals and resolve issues.

•Effective Communication: Conveys information clearly and professionally to staff, vendors, and management through written and verbal channels.

•Continuous Improvement: Promotes innovation, feedback, and process enhancements to strengthen training effectiveness and maintenance quality outcomes.

• Associate's degree in Diesel Repair Technology, Automotive Technology and three years' experience, or related field; Seven (7) years of progressively responsible fleet maintenance experience.

•At least three (3) years in a supervisory or training role. Or equivalent combination of Education and Experience.

•Advanced knowledge of diesel, hybrid, electric bus systems and repair practices.

•Knowledge of occupational hazards, safety regulations, and preventive maintenance standards.

•Proficiency in maintenance management systems and diagnostic software.

•Ability to analyze data and implement corrective actions.

•Strong organizational and leadership skills; ability to develop SOPs and technical resources.

•Excellent written and verbal communication for staff engagement and vendor coordination.