Analista de Customer Success - Farmer in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Analista de Customer Success - Farmer in Brazil.

This role is focused on managing and growing a portfolio of clients within a dynamic digital growth and performance environment. You will be responsible for ensuring customer satisfaction, retention, and expansion while acting as the main strategic point of contact between clients and internal teams. Beyond account management, this position plays a key role in structuring and maturing the Customer Success function, helping define processes, workflows, and performance indicators. You will work closely with cross-functional teams to ensure service delivery aligns with client expectations and business goals. The environment is fast-paced, data-driven, and oriented toward measurable results. This is an opportunity for someone who combines strong client relationship skills with a structured and process-oriented mindset.

You will be responsible for managing client relationships, driving retention and expansion, and contributing to the development of the Customer Success structure and processes.

• Manage a portfolio of clients, ensuring retention, satisfaction, and account expansion
• Act as the main point of contact between clients and internal operational teams
• Structure and implement the customer journey and success workflows
• Conduct strategic meetings to align expectations, review performance, and present results
• Identify churn risks and proactively implement retention strategies
• Detect upsell and cross-sell opportunities within existing accounts
• Organize communication flows between clients and internal teams
• Build and maintain Customer Success processes, routines, and best practices
• Track and analyze account health metrics and performance indicators
• Record client interactions and updates in CRM systems
• Collect and translate client feedback into operational improvements
• Support the evolution and maturity of the Customer Success function

You are a structured, client-oriented professional with experience in account management and a strong ability to build processes and drive customer success outcomes.

• Previous experience in Customer Success, Account Management, or Client Relationship roles
• Experience in digital agencies, marketing, advertising, or service-based environments
• Strong understanding of marketing digital dynamics and agency workflows
• Experience conducting strategic client meetings and presentations
• Familiarity with CRM systems and customer success metrics
• Ability to analyze performance indicators related to retention, expansion, and satisfaction
• Strong communication skills, both strategic and operational
• Structured and organized mindset with strong prioritization skills
• Consultative profile focused on problem-solving and value delivery
• Proactive approach to process building and continuous improvement
• Strong sense of ownership over client portfolio outcomes
• Negotiation skills and ability to manage client expectations effectively
• Results-driven mindset with focus on retention and growth

• Opportunity to help structure and shape a growing Customer Success function
• Exposure to digital marketing, performance strategies, and AI-driven business environments
• Dynamic and fast-paced work environment focused on measurable results
• Direct impact on client retention and business growth
• Opportunity to build scalable processes and frameworks
• Collaborative, cross-functional team environment
• Professional development in Customer Success and account strategy
• Career growth potential in a rapidly expanding organization