Team Lead Support Engineer in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Team Lead Support Engineer in United States.

This role sits at the intersection of advanced technical support, customer success, and engineering leadership within a high-performance database technology environment. You will act as a trusted escalation point for complex customer issues while guiding teams in diagnosing, troubleshooting, and resolving critical technical challenges. The position combines deep hands-on expertise with PostgreSQL and related technologies alongside strong leadership responsibilities in mentoring and developing support engineers. You will collaborate closely with development teams and core contributors to identify bugs, performance issues, and optimization opportunities. In addition to resolving high-priority customer engagements, you will help shape support processes, documentation, and best practices. This is a highly impactful role where your technical insight and leadership directly influence customer satisfaction and product reliability at scale.

In this role, you will be responsible for leading technical support efforts while ensuring high-quality resolution of complex customer issues and continuous team development.

• Serve as the primary escalation point for premium and high-priority customer support cases
• Diagnose, troubleshoot, and resolve complex issues across PostgreSQL and related database technologies
• Collaborate with development teams and PostgreSQL community contributors to identify bugs and performance bottlenecks
• Mentor and guide junior and mid-level support engineers in troubleshooting, case management, and technical development
• Create reproducible test cases, file development requests, and contribute patches when applicable
• Deliver technical training sessions and support knowledge-sharing across teams
• Document solutions, procedures, and best practices for both internal use and customer-facing resources
• Drive resolution of escalated incidents while ensuring customer satisfaction and service quality

The ideal candidate brings strong database expertise, technical leadership ability, and a customer-focused problem-solving mindset.

• Bachelor’s degree in Computer Science or related field and 5+ years of experience in a technical or support engineering role
• Strong hands-on experience with PostgreSQL and related technologies such as pgpool, pgbouncer, Patroni, pgbackrest, and replication tools
• Experience with database systems such as Oracle or MongoDB
• Solid knowledge of SQL and scripting languages such as Bash
• Experience working with Docker, Kubernetes, and cloud platforms such as AWS (including RDS) and Microsoft Azure
• Strong troubleshooting skills with ability to analyze complex distributed systems issues
• Proven ability to mentor and lead technical teams in a fast-paced environment
• Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders
• Strong organizational skills with the ability to manage multiple high-priority issues simultaneously
• Telecommuting experience or comfort working in a remote-first environment is preferred

• Competitive annual salary of $178,131
• Remote work flexibility (telecommuting allowed)
• Comprehensive wellness and employee support programs
• Access to health and wellness resources, including employee assistance platforms
• Wellness Fridays initiative extending through December 2026
• Opportunity to work with cutting-edge PostgreSQL and open-source database technologies
• Collaborative environment with direct exposure to global engineering and development teams
• Strong focus on learning, development, and technical growth opportunities
• Inclusive and diverse workplace culture that values collaboration and innovation