Sr Customer Service Representative at Motion Industries – Huntsville, Alabama

Huntsville, AL, USA
Full time
R26_0000000473

Bring Your Expertise and Genuine Care to Our Senior Customer Service Team in Huntsville

Senior Customer Service Representative - Industrial Parts

Full-Time | Huntsville, AL Office

We're looking for an experienced Senior Customer Service Representative to join our team. Our dynamic, supportive, and experienced team fosters a fun and collaborative environment where every member is valued and empowered to succeed.

In this role, you'll manage daily customer communication-including emails and calls-help source and place industrial part orders and provide outstanding service. You'll also support and mentor your colleagues while building strong relationships with customers by understanding their needs and delivering solutions.

What You Bring:

• Strong knowledge of industrial parts
• Proficiency in Microsoft Word and Excel
• Excellent communication skills (written and verbal)
• Leadership qualities and a customer-focused mindset

Why Join Us?

• Ample opportunity for professional growth and development
• Supportive environment with comprehensive training
• Great benefits package including medical, vision, 401(k), and paid time off
• A positive company culture that values work-life balance and your success

Grow your career with us-where your skills are appreciated, and your potential is limitless.

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.
• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED
• Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

• None required.

SUPERVISORY RESPONSIBILITY:

BUDGET RESPONSIBILITY:

• No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See Description