Change Management Lead I at Integral Consulting Services – Washington, District of Columbia

Position Title: Change Management Lead I

Location: US-DC-Washington
Job ID: 5197

# of Openings: 1

Category: Information Technology

Clearance: Secret

Clearance Status: Active

Type: Regular Full-Time
Overview:

The Change Management Lead I documents all assets and their interconnections, provides updates monthly on all changes to the U.S. Citizenship and Immigration Services (USCIS) Office of Information Technology (OIT) enterprise.

Responsibilities:

· Provide documentation and drawings on demand for all UC systems to ensure they are continually updated and have detailed and accurate information

· Provide drawings in Visio and of both physical and logical topologies of the current standard, and facilitate USCIS's ability to easily read, modify, create layers, and utilize them using minimal training on the software already procured and on systems

· Submit requests for additions, updates, changes, patches, troubleshooting, and documenting enterprise changes

· Provide inventory management of all USCIS Multimedia Operations network and customer support services, hardware, and software.

· Perform real-time monitoring of all key devices within USCIS Multimedia Operations.

· Provide on-demand support in the creation of requested documentation, testing, programming, and management of all USCIS Unified Communications assets that may arise due to certification and accreditation issues.

Qualifications:

Required:

· Bachelor’s Degree in Computer Science or a similar Information Technology Field.

· 4 years’ team lead or equivalent experience in IT Configuration Management, metrics and reporting, ITSM process management, or other relevant experience required

· Experience maintaining baseline and Configuration Management Database (CMDB) using platforms such as ServiceNow or Remedy required

· Experience in maintaining the baseline for efforts using Agile and DevOps methodologies

· Experience maintaining the baseline for cloud-based systems preferred

· Amazon Web Services (AWS) Certifications preferred

· Advanced experience using a configuration management database (CMDB) to onboard new hardware/software technologies accurately and confirm that items are correctly documented

· 5+ years of IT requirements management, configuration management, change management, or Systems Engineering experience

· Mid-level experience in configuration and change management principles

· Working knowledge of Jenkins, configuration management database (CMDB), code packaging, Jira, Salesforce, ELK, Git Hub, AWS, and basic Unix commands

· Secret Clearance

Company Overview:

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Paid Parking

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability