Intern - Support Center at Fulton Bank – Lancaster, Pennsylvania

Requisition ID: 2026-23340
Category: Internship Development Program
# of Openings: 1
Position Type (Portal Searching): Intern
Corporate Headquarters
Lancaster
FLSA Status: Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

Our Internship Development program is designed to provide Interns with real-world experience in the banking and financial services industry. An internship with Fulton Bank provides opportunities to build essential skills and explore a career path that matches your interests, while gaining valuable insights into the working life at Fulton. In addition, Interns have the opportunity to build their professional network, grow through professional development opportunities, give back to the community, engage with other Fulton Bank Interns, and connect with other employees through our various Employee Resource Groups.

Under close supervision with a designated supervisor, an Intern is responsible for observing Corporate policies and procedures to acquire knowledge and build skills while working with a specific department, division, or on a special project. The duration of an internship is dependent on each specific assignment.

• Start Date: May 2026 (SUMMER Internship)
• Work Location:
  • Hybrid - remote work and in-office attendance required at our Administrative Services Center (1695 State Street Lancaster, PA) or Corporate Headquarters (1 Penn Square Lancaster, PA).
  • Specific in-office days will be communicated by the supervisor.
• Work Hours: 40 hours per week, Monday-Friday. 8:00am – 5:00pm are standard working hours.
• Additional Details:
  • This role is part of a temporary internship program that requires residence within Fulton Bank's footprint (PA, NJ, DC, DE, MD or VA)
  • Must attend Internship Program events in Lancaster, PA at our Corporate Headquarters (mileage reimbursement offered).
  • Relocation package/support is not offered for this position.
  • Internship assignments will not exceed nine (9) months in duration.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Financial Corporation currently or in the future.

Responsibilities

• Assists in a wide range of opportunities with tasks in their assigned department.
• Performs assigned duties in designated department to acquire knowledge of methods, procedures and standards required for successful performance.
• Completes reports on progress in internship program and gives feedback about program to Manager and Talent Acquisition team. Management feedback must indicate satisfactory progress to remain in Internship Program.
• Intern may also participate in career training/education as needed, as well as, corporate events/initiatives.
• Duration of Internship is dependent on individual assignment.

Scope of Work:

As an IT Support Center Intern you will:

• Support clients with their IT needs, questions, and inquiries.
• Assist with day-to-day operations of the IT Support Center, including but not limited to: password resets, troubleshooting, and verbal or written communication with internal customers.
• Serve as a valuable asset and supporting the team to decrease call wait time, increase customer satisfaction and experience, and enhance corporate metrics.
• Perform additional projects as assigned.

Qualifications

Required Education:

• Fulton Bank Interns will be expected to have completed, or are currently enrolled and in the process of completing, a four (4) year college degree from an accredited college/university earning a degree.
• Must have completed a minimum of 15 academic credits/credit hours- equivalent to one semester.
• Strong academic performance is required.

Preferred Education:

• Preference will be offered to rising Juniors and Seniors.
• Preferred field of study/major: Information Technology, Information Systems, Business Analytics, Computer Science, Communications, and/or other IT related majors
• Cumulative GPA of 3.0 or higher is strongly preferred.

Required Experience: 0-6 months

• 0 to 6 months prior work related experience is desired, including co-op/intern programs with a focus on assigned areas. May or may now have had previous internship (Preferred).
• Experience requirements will match the needs of the assigned department.
• Ideal candidate is personable, demonstrates strong interpersonal skills through verbal and written communication, and is a motivated 'self-starter' with drive and demonstrated initiative to advance their career.
• Ideal candidate has the ability to work on multiple tasks/assignments simultaneously, achieve deadlines, and make progress towards completion, with proven ability to work independently and efficiently after instruction has been given.
• Strong communication skills will be required, with comfortability speaking with internal customers on the phone.

Preferred Experience:

• Customer service experience is strongly preferred.
• Preference will be given to local applicants in order to meet the requirements of the Summer Internship Program.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.