Sales Development Representative at CONCEPT SERVICES, LTD – Remote

Position Summary: The Sales Development Representative (SDR) is responsible for executing high-volume, multi-channel outbound prospecting campaigns on behalf of assigned client accounts. This role drives top-of-funnel pipeline development through strategic phone outreach, professional email communication, and digital correspondence. The SDR identifies decision-makers, uncovers business needs, and schedules qualified meetings directly for clients while maintaining accurate CRM documentation and achieving defined performance metrics.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outbound Prospecting & Lead Generation

• Execute high-volume outbound prospecting efforts (160+ activities per day) across multiple channels, including phone calls, personalized email campaigns, and live chat, on behalf of assigned client accounts.
• Develop and deliver clear, compelling, and consultative messaging aligned with each client’s products, services, and target markets.
• Follow up consistently and professionally with prospects via phone and email to nurture engagement and advance opportunities.

• Lead Qualification & Client Handoff

• Qualify inbound and outbound leads based on client-defined criteria.
• Identify and engage decision-makers and key influencers within target organizations.
• Conduct discovery conversations to uncover business needs, challenges, timelines, and buying authority.
• Schedule qualified meetings or appointments directly for clients.
• Ensure seamless handoff of qualified opportunities with detailed and accurate CRM documentation.

• CRM & Data Management

• Accurately document all prospect interactions, qualification details, and next steps in designated CRM systems (including Salesforce or other client-specific platforms).
• Maintain up-to-date and accurate contact records, account notes, and market intelligence.
• Effectively manage lead queues, task lists, and outreach cadences within CRM systems.

• Account Representation & Performance

• Represent multiple client industries, products, and services with professionalism and accuracy.
• Consistently achieve or exceed monthly activity, engagement, and qualified opportunity targets as defined by each client account.
• Adapt to varying campaign criteria, messaging strategies, and performance metrics across assigned accounts.
• Accept and implement feedback from both internal leadership and external client stakeholders.

• Communication & Professional Conduct

• Provide clear and professional written and verbal reporting of activity and results to internal management and clients as required.
• Demonstrate strong written communication skills, including professional email drafting and messaging strategy.
• Ensure all external and internal communications are professional, courteous, and aligned with Concept Services, Ltd. standards and client guidelines.
• Establish and maintain positive working relationships with client stakeholders.

• Technical Proficiency

• Demonstrate proficiency in Microsoft Office Suite, email platforms, CRM systems, and internet research tools.
• Quickly gain proficiency in various client CRM systems and prospecting technologies as required.

Decision Making Authority: The Sales Development Representative does not have authority to commit company funds or provide pricing quotations on behalf of Concept Services, Ltd. or its clients.

Professionalism & Integrity: The SDR is expected to professionally represent Concept Services, Ltd. and its clients at all times, demonstrating sound judgment, ethical conduct, professional appearance, and accountability.

Confidentiality: The SDR may be exposed to confidential company and client information, including strategic, financial, personnel, or account-related matters. All such information must be handled with discretion and may not be disclosed without proper authorization.

Other Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Sales Responsibilities: This role is responsible for sales development and pipeline generation activities on behalf of client accounts. The SDR does not close business or carry a direct revenue quota.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Qualifications:

• High School Diploma or equivalent required.
• Bachelor’s Degree in Business, Marketing, Communications, or related field preferred.
• Minimum of two (2) years of experience in sales development, business development, inside sales, lead generation, or a similar outbound prospecting role required.
• Demonstrated experience with high-volume outbound calling and professional email outreach.
• Experience using Salesforce, Hubspot or comparable CRM platform preferred.
• Strong written and verbal communication skills in English.
• Proficient in Microsoft Office and general computer applications.
• Ability to work in a fast-paced, metrics-driven environment while maintaining quality engagement standards.

Working Conditions: This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.