Temporary Receptionist - Programs at Mountainview Women's Health Center – Grandview, Washington

Join our team as a Receptionist Programs at Mountainview Women’s Health Center in Grandview, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $17.31 - $21.20 DOE with the ability to go higher for highly experienced candidates

• Additional pay for your bilingual skills!

• This is a temporary position lasting up to 6 months.

What You’ll Do:

• Answer the phone, transfer calls, and take messages as needed

• Greet clients and maintain the visitor log. Notify the appropriate person of the client’s arrival

• Ensure accurate and complete data and forms are collected for all clients. Create and maintain charts, register new clients, and update client data in the computer

• Schedule client appointments according to scheduling guidelines, appointment type, and required time. Notify the appropriate person of all client no‑shows and cancellations. Adjust and update the schedule for cancellations, new clients, and recall appointments

• Verify client insurance eligibility and obtain and file insurance documentation. Assist clients with questions regarding insurance plans as needed

• Review and respond to client questions in person or by phone

• Perform routine billing functions such as posting client encounters, billing insurance companies, encouraging payment, taking payments, and generating end‑of‑day reports

• Review cash box receipts and reconcile the cash box daily

• Manage the referral process, working on referrals from inception through completion

• Manage the recall process, including follow‑up communication to patients for routine preventive care, treatment plan completion, and other appointments as needed

• Ensure that documents are sent to the health information department and filed in the client record

• Order and stock office supplies required for staff use

• Perform other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)

• Six months’ experience in an office or customer service position.

• Bilingual (English/Spanish) required at a level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Ability to interact with clients and staff in a professional manner

• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel

• Basic knowledge of healthcare billing insurance preferred

• Ability to deliver outstanding customer service

• This position requires the ability to travel for possible coverage at surrounding sites

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.