Real Estate Operations Manager at Jones Group at eXp Realty – Orlando, Florida

We’re in search of a detail-oriented real estate office manager to oversee our daily operations, supervise administrative staff, and ensure our business runs efficiently. This is a remote work-from-home position but we are ideally looking for someone in the area - but not ruling out-of-town/ state with solid real estate industry experience. You’ll be responsible for updating MLS listings, assisting with contracts, and scheduling team meetings.. Our ideal candidate is an experienced manager, a quick problem-solver, and a positive team player. If you’re interested in a leadership position with lots of variety, apply today!

$45,000 - $65,000 yearly

• Record all office expenses and invoices, complete basic bookkeeping tasks, and keep up with the monthly budget
• Provide assistance to realtors when needed
• Purchase office supplies as needed and maintain office equipment
• Supervise administrative assistants and direct daily operations to make sure procedures are followed
• File paperwork and assist other real estate brokerage employees with contracts such as title exams, title sheets, executing commissions, and coordinating buyer and seller information when necessary

Lead Intake & Coordination (30%)

• First point of contact for incoming buyer/seller leads (phone, text, email, forms)
• Qualify leads and route appropriately (CEO, agents, and showing assistant)
• Respond quickly (within 15 minutes during business hours)
• Ensure no lead goes uncontacted or undocumented
• Track lead flow and conversion in CRM (Follow Up Boss)

Operations & Pipeline Management (40%)

• Oversee 7-10 active transactions monthly (contract to close)
• Work with a virtual assistant on transaction coordination tasks
• Monitor deadlines and ensure nothing gets missed
• Track pipeline status and report to the CEO weekly
• Identify bottlenecks and improve processes proactively
• Make sure all team members (agents, showing assistant, VAs) are aligned

CEO Support & Calendar Management (20%)

• Manage the CEO's daily schedule (consultations, showings, appointments)
• Prep CEO for each appointment (client notes, background, key issues)
• Coordinate with the showing assistant on client logistics
• Handle the CEO's high-priority leads with white-glove service
• Keep the CEO focused on content creation (mornings) and high-value client work (afternoons)

Systems & Documentation (10%)

• Ensure CRM is updated daily (all interactions logged)
• Create and maintain process documentation
• Implement improvements to team workflows
• Train team members on systems and tools
• Track KPIs and provide reports to the CEO

• General computer skills with Microsoft Office or similar systems
• Excellent time management, problem-solving, and communication skills
• 2 years of office management experience or similar work experience required
• Real estate license is a bonus
• High school diploma, G.E.D. or equivalent required, bachelor’s degree preferred

REQUIREMENTS (Must-Haves)

3+ years of real estate industry experience

• Must understand real estate transactions deeply
• Experience in real estate, title, mortgage, or transaction coordination
• Know what can go wrong and how to prevent it

Central Florida resident (Orlando metro area)

• Must live locally (not remote from another state)
• This is a hybrid role with some in-person coordination

High administrative competency

• Detail-oriented and organized
• Can manage multiple priorities simultaneously
• Nothing falls through the cracks on your watch

Operations mindset

• You see processes and systems, not just tasks
• Proactive problem-solver (fix issues before they become crises)
• Can work independently without constant direction

Tech-savvy

• Comfortable with CRM systems (Follow Up Boss or similar)
• Learn new software quickly
• Bonus: Comfortable with AI tools (ChatGPT, automation)

Phone & client-facing skills

• Professional, friendly, responsive
• Can qualify leads and build rapport quickly
• Represent our brand well

100% committed to team success

• Not building my own real estate business on the side
• Want to support a team, not go solo
• Team player mentality

QUALIFICATIONS (Nice-to-Haves)

Active Florida real estate license

• Not required, but a significant plus
• Allows you to handle more client-facing work

Transaction Coordinator experience

• You know compliance, deadlines, and paperwork
• Can jump in and support TC tasks when needed

ISA (Inside Sales Agent) background

• Lead qualification and nurturing experience
• Phone skills and CRM expertise

Team operations experience

• You've worked on a high-producing real estate team before
• Understand team dynamics and coordination

Project management or executive assistant background

• Calendar management and executive support skills
• Process improvement and documentation experience

As a team, we like to have fun. We spend nearly as much time with work family as we do with our relatives, so we believe in having a good time, having camaraderie, and making memories here as well. We do like to work hard and do good work. We like to show pride in what we do. We believe we owe the customer timely and competent communication at all times. We believe that we will never stop growing. This is who we are.

About Our Team Leader

Jared Jones is known as the digital "Mayor of Orlando" in the real estate community.

• 17,000+ YouTube subscribers + over 10,000 followers on FB and IG
• Featured in Time Magazine and CNBC
• Ranked #8 among eXp agents in Florida last year
• 3,600+ homes sold over 20+ years
• Relocation specialist serving buyers from across the country