Business Intelligence Analyst at SupportNinja

• Data Analysis and Insights: Analyze call center data to identify trends, patterns, and insights that inform strategic decision-making
• Reporting and Visualization: Develop comprehensive reports and visualizations using BI tools (e.g., Looker/Looker Studio, Tableau, Power BI, Qlik) to effectively communicate findings to stakeholders
• Data Collaboration: Collaborate with various departments (e.g., operations, HR, customer service) to understand their data needs and requirements
• Data Quality Assurance: Ensure data accuracy, consistency, and integrity across all reports and analyses
• Data Modeling: Assist in designing and maintaining data models to support BI reporting and analysis
• Automation: Develop automated data pipelines and processes to improve efficiency and reduce manual effort
• Process Improvement: Identify opportunities for process improvement and optimization based on data analysis and insights
• Gap Analysis: Conduct gap analysis to identify discrepancies between current performance and desired outcomes
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Performs other duties as assigned

What are the required qualifications of a Business Intelligence Analyst?

• Bachelor Degree in Statistics, Computer Science or related field, preferred
• 2+ years of experience in a Data Analyst, Business Intelligence Analyst, or equivalent
• Experience in customer service
• Proficiency in BI tools (e.g., Looker/Looker Studio, Tableau, Power BI, Qlik), data analysis techniques (e.g., SQL, Python, R), and statistical analysis methods
• Strong ability to create clear, concise, and visually appealing data visualizations
• Excellent verbal and written communication skills to effectively present findings to stakeholders at all levels
• Strong problem-solving and analytical skills to identify and address data-related challenges
• Understanding of business processes and metrics to provide valuable insights.

Preferred Qualification

• Bachelor Degree in Statistics, Computer Science or related field, preferred

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/70OiiXq2zQ-E8RnnCE7a5

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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