Product Support Specialist at Better – Irving, Texas

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman, and the first voice-based AI mortgage assistant, Betsy. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

- Weve funded over $110 billion in loans (more than any other fintech in the US!)

- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

- Betters propriety AI platform makes us an award-winning lender:

- Fintech Breakthrough Award 2025: Best Lending Innovation

- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers Best for quick approval

- Yahoo! Finance (2025): Best Online Mortgage Lender

- Money Magazine (2025): Best for fast closing

- Forbes (2023): Best Online Mortgage Lender

Were building the future of home financeand were looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

As a Product Support Specialist at Better, you act as the technical liaison between our various customers and our product/engineering teams. In this exciting role, you will resolve complex technical issues centered around our internal Tinman platform.

This role requires strong communication skills, advanced troubleshooting skills, and the ability to coordinate across multiple internal and external teams. You will not only solve problems but also drive continuous improvement via product and support processes, and the creation of internal knowledge articles.

Were proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:

- Day One Coverage Your benefits begin on your first day, so youre supported from the start

- Nationwide Medical, Dental & Vision Coverage Comprehensive plans that travel with you, wherever you are

- Mental Health Support When You Need It Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!

- Health Savings Account (HSA) Includes an employer contribution to help you plan for healthcare expenses

- Employer-Funded Dependent Care FSA Support for childcare and/or dependent care costs

- Disability & Life Insurance Provided at no additional cost to give you added peace of mind

- Flexible PTO Time off when you need it, so you can recharge and focus on what matters most

- Extra Perks & Discounts Including pet insurance, savings programs, and more to support life beyond work

The compensation offered for this role will be based on multiple factors such as location, the roles scope and complexity, and the candidates experience and expertise, and may vary from the range provided.

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.