Customer Service Representative at Manna Church – Hope Mills, North Carolina

Manna Church and the Manna Church Community Store exist to glorify God by equipping His people to change their world. As a Manna Church Community Store Customer Service Representative you are to assist in this vision by embodying the values and culture of Manna Church, by engaging within the local church, living a lifestyle consist with our bylaws, and by modeling SERVE - See and Shape the Future, Engage and Develop Others, Reinvent Continually, Value Results and Relationships, and Embody the Values

The essential functions include, but are not limited to the following:

• Customer Service:
  • Greet walk-in customers
  • Assist customers, by phone or on the sales floor
  • Ensure customers are assisted with purchases to include:
    • helping to move furniture/appliances/supplies
  • Maintain product knowledge and up-to-date information on sales events
  • Consistently provide an exceptional level of both internal and external customer service
• Cash Register Operations
  • Accurately and efficiently operate registers according to procedure
  • Maintain orderly appearance of register area and keep supplies stocked
• Administrative Duties
  • Assist the Manna Church Community Store Director and/or Assistant Manager with opening and closing operations of the store.
  • Assist with administrative functions of the daily operations
• Store Operations
  • Work with Manna Church Community Store Director for effective merchandising of the floor, maximizing available display space aChanging displays for Holidays and Sales Events.
  • Ensure that all areas of the store, restrooms, and warehouse are clean and safe
  • Manage donor receiving area that offers premium service, quick and easy drop-offs and appropriate donation receipts.
  • Clothing sorting and distribution to the racks. Maintaining a neat and orderly appearance in the store.

Required Meetings

• Manna Church Community Store Meetings
• Staff Mentoring as directed

Key software requirements:

• Google Mail/Apps/Docs
• MS Office
• Square POS
• Square

Spiritual Requirements:

• Regular involvement in Manna Church activities and events.
• Signed acknowledgement of Manna Church’s “Statement of Faith”
• Signed acknowledgement to policies and procedures as stated in Manna Church’s employee handbook.
• Living out the spiritual principles outlined in the Employee Handbook; participation in a small group; attending worship services; involvement in outreach; following Christ personally and passionately; sexual purity.

Physical & Skill Requirements:

• Valid Driver's License
• To be able to lift and move up to 75 lbs
• Rearranging of Community Store Merchandise and Shelving