Supervisor Patient Access at Crouse Hospital – Syracuse, New York

Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued.

Crouse’s Patient Access team is hiring a Full Time Patient Access Supervisor.

Pay Range: $65,000.00 - $75,000.00 / annual

Schedule: Monday-Friday, 11:00am-7:30pm

Patient Access Supervisor Position Responsibilities:

• Attends and actively participates in hospital or medical performance improvement councils and committees as requested.
• Proactively communicates with staff and keeps them informed on a regular basis or as needed; updates staff regarding policy changes in specialized areas.
• Develops and utilizes department policy statements, scope of service, quality indicators and updates; revises as necessary.
• Performs staff management functions related to employee selection, on-boarding/orientation, coaching/development, staffing, work assignments, performance management and goal alignment as guided by hospital policy and procedures and collective bargaining unit agreement (when applicable).
• Participates, collaborates and actively engages in meetings to achieve goals and mutually beneficial outcomes.
• Conducts regular staff meetings to disseminate hospital and/or department/division information and allows for discussion of staff concerns needing clarification or resolution.
• Proactively monitors daily patient registration processes and procedures to maintain the highest level of efficiency and accuracy and to facilitate proper payment to the hospital for provided services.
• Effectively monitors payer denials and minimizes impact by working collaboratively with Patient Financial Services.
• Assists department leadership by collecting and preparing data for the department CQI program in a timely and organized fashion.
• Assumes other duties as assigned by department leadership.

Patient Access Supervisor Position Responsibilities:

• Associate's degree with a minimum of 2 years healthcare admitting, billing, business office, or other equivalent related experience or High School Diploma with 4 years of healthcare admitting, billing, business office, or other equivalent related experience.
• An additional 1-2 years of successful leadership experience and 2-5 years of progressive experience in the admissions/pre-registration areas of a hospital is strongly preferred.
• Strong computer skills and knowledge including Word, Excel, Windows, PowerPoint and Access
• Familiarity with medical terminology.

Benefits Overview

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.