Director Account Management (SaaS) at 3E – Canton, Ohio

We are looking for an experienced, AI-fluent account management leader to lead a team responsible for renewals, retention, pricing strategy, and growth across a high-value subscription book of business.

As Director, Account Management, you will lead a team and help raise the bar on execution across a complex customer portfolio. You will coach the team, strengthen account planning and forecasting rigor, support high-impact customer situations, and partner cross-functionally to drive retention, growth, and a strong customer experience.

You are a commercially minded, data-driven people leader who brings structure to ambiguity, knows how to prioritize high-impact work, and coaches teams to think strategically about renewals, pricing, retention risk, and growth. You are comfortable using AI-enabled tools to improve planning, analysis, and execution, and you lead with accountability, clarity, and a strong customer focus.

Location: This position supports remote work and should be based near one of our U.S. East Coast office locations or in-person hybrid at our Carlsbad, CA location.

• 8+ years of experience in account management or a similar commercial role in a SaaS, subscription, or other recurring-revenue business
• 3+ years of experience leading quota-carrying, customer-facing teams
• Experience leading renewals, retention, and growth in a subscription or recurring-revenue model
• Strong understanding of a disciplined account management motion, including customer diagnostics, book segmentation, renewal planning, and proactive risk identification
• Ability to coach teams on building and executing a planned approach to renewals, including early engagement, account insights, pricing strategy, retention planning, and executive alignment
• Experience helping teams prioritize accounts based on factors such as renewal timing, customer health, growth potential, and retention risk
• Strong commercial judgment in complex renewal, retention, pricing, and non-standard deal situations
• A highly data-driven leadership style with strong Salesforce rigor and comfort managing through dashboards, reporting, and pipeline inspection
• AI fluency and comfort using AI-enabled tools to improve planning, analysis, workflow efficiency, and day-to-day execution
• Strong communication, prioritization, and team leadership skills

• Mission-driven impact: Your work helps organizations protect people, safeguard products, and navigate complex regulatory environments.
• A high-impact commercial role: This is an opportunity to own meaningful customer relationships and directly influence retention, growth, and long-term business success.
• Strong earning potential: We offer a competitive compensation package with a market-leading incentive plan and an uncapped commission structure designed to reward performance.
• Innovation at the forefront: 3E is investing in both product innovation and AI-enabled ways of working, allowing you to be part of a company shaping the future of compliance and product stewardship.
• Collaborative support: You will not be doing this alone. You will work alongside dedicated partners in Customer Success, Business Development, product, and regulatory teams in a collaborative commercial environment.
• Career growth: We invest in onboarding, training, and development to help you build the expertise and confidence needed to succeed in a complex, high-value market