Support Services Counselor 2 (WX) at Opportunities Industrialization Center of Washingt – Yakima, Washington

Document: Job Description

Position: Support Services Counselor 2

Division: Supportive Services

Department: Weatherization

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities which are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. OIC of Washington is an “at will” employer and employment can be terminated at any time for any reason.

Supervised by: Program Manager (Weatherization Department)

Positions supervised: 0

FLSA classification: Non-Exempt

Minimum Qualifications:

AA degree in social services or related field Two (2) years of experience in intake or case management in the social services area. OR HS Diploma or GED and additional years of experience may be considered in lieu of education.

Job Location: Multiple Locations

Salary Range: $23.85 – $31.11

Position Overview:

Support Services Counselor 2 is responsible for providing clerical support to the Weatherization Program Manager. Under the supervision of the Program Manager, Support Services Counselor 2 will provide staff support services, data entry, and assist with maintaining grant budgets and coding for billings, answer phones, make copies, prepare and distribute mail, and will assist with other administrative support services.

Essential Duties:

· Client Intake to ensure they qualify for the programs.

· Schedule client intakes, auditor's appointments, and contractor dates and times.

· Assist with maintaining internal procedures.

· Check information for completeness and accuracy. Reconcile, correct, or report discrepancies found in records.

· Data entry and tracking into various databases.

· Prepare necessary documentation before the client's home repairs.

· Review figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

· Comply with federal, state, and company policies, procedures, and regulations.

· Other duties as assigned.

Special Knowledge, Skills and Abilities:

· Proficient bilingual English/Spanish verbal and written communication skills.

· Effectively communicates with students facing difficult situations, using de-escalation techniques to reduce conflict and support resolution.

· Analyze policy, procedures, other materials, and make decisions based on analysis.

· Work independently or as team.

· Use of computer, various software, databases, and multiline phones

· Ability to prioritize and multi tasks within a set timeframe.

· Maintain sound judgement, work under pressure, and maintain high level of confidentiality.

· Demonstrate a genuine respect for all cultures and diverse populations served by OIC.?

Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered to enable individuals with disabilities to perform essential functions.

Frequently required to stand, walk, sit, talk, hear, reach with hands and arms, use hands and fingers to handle or move objects, tools, or controls. Occasionally drive a vehicle in seasonal weather and road conditions. Will occasionally lift up to 10 pounds. Occasionally required to reach, push/pull, and stoop.

Additional Conditions of Employment:

Successfully pass a Criminal History & Background Check. Successfully pass a pre-employment drug test. Valid WA State Driver’s License and proof of insurance, if requested.