Customer Service Supervisor - In Office or Hybrid at Auxiant – Madison, Wisconsin

https://www.auxiant.com/

Auxiant’s Mission Statement and Core Values

Mission:
An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership

Be part of a growing and prospering company as an Customer Service Supervisor. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

Supervise a team of customer service members to maintain the service and productivity levels of standards.

Essential Functions:

• Supervise Customer Service staff
• Hire necessary staff force, prepare annual reviews, coordinate vacation schedules, evaluate and discipline staff
• Monitoring call hold time, production, and data entry
• Assist staff members with questions regarding interpretation of plan design and language, client, participant and provider questions
• Assist in random audits of staff calls
• Assist Team Lead with complicated issues
• Assist in the phone line queue as needed
• Handle projects that relate to the team
• Coordinate projects including setting up the phone queue systems and upcoming projects as needed
• Prepare, coordinate and revise procedures as needed
• Role model for employees
• Recognize and reward employee performance/results

Nonessential Functions:

• Other duties as assigned or appropriate

Education/Qualifications:

• Medical Terminology
• Previous experience in customer service call center
• Previous experience in leadership roles
• Proficient use of Microsoft Word, Excel, and Internet
• Excellent written/verbal communication skills
• College education and 2-4 years related experience; or equivalent combination of education and experience.

Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more