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Production Coordinator in Washington at RSA LLC

NewHot JobSalary: $28.00 - $30.00/hr
RSA LLC
Washington, United States
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Job Description

Document Type: Job Description

Position Title: Production Coordinator

Reports To: Production Manager

Revised: 06/10/2025

Company Overview

At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.

As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.

To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.

Functional Description

A Production Coordinator is responsible for ensuring a smooth and efficient operation and growth between Production and the Support team. They are responsible for ensuring that every customer contact is consistent, professional, and a pleasant experience. This person must be organized, detail-oriented, result driven, reliable, excellent at multi-tasking, and able to work well with others.

Scope of Outcomes

  • Manage specific customer accounts to enhance customer experience
  • Grow and maintain customer relationships
  • Analyze and report on health of customer accounts
  • Perform work to ISO standards
  • Assist in 24-hour phone schedule
  • Work with technicians and support teams to schedule and prioritize repairs
  • Request, process, and close work orders
  • Act as main PoC between Transducer Department and Support Department for all transducer related escalations
  • Assist in finding solutions for stalled repairs and repair escalations
  • Attend daily check-in meetings with Transducer and Line Technicians to go over the day's work, priorities, and any issues
  • Update the shipboard to help set proper shipping expectations
  • Review of configuration sessions for accurate information
  • Manage needed cores for repairs, review costs, and issue components if needed
  • Assign hot cores for immediate evaluation
  • Maintain inventory levels of transducer stock in accordance with current demand
  • Coordinate with line production team on current demand
  • Coordinate with support team to accept, reject, or negotiate items
  • Execute department projects internally and externally
  • Create an effective schedule and lead team to GP goals and bonus targets. This includes writing the schedule a week in advance, manipulating the schedule as items become UNR and/or new items are approved, and establishing the priority of WOs for technicians
  • Relieve transducer team of Admin duties
  • Manage insertion tubes supply
  • Coordinate with the transducer team to ensure they have all items needed
  • Schedule work orders with team to meet/exceed production value/financial goals
  • Work with department to meet warranty and DOA goal
  • Manage team to meet ISO requirements

    • Qualifications

    Required qualifications include:

  • Ability to multitask while remaining organized and detail-oriented
  • Ability to collaborate and work well with others
  • Strong verbal and written communication skills
  • Strong problem-solving skills and attention to detail

    • Environmental and Physical Requirements

  • Ability to lift 30 pounds
  • Ability to stand for long periods of time
  • Dexterous ability to manipulate small objects
  • Willing to work standard and non-standard hours as required to support the customers

    • Job Location

    Washington, United States

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