Director, Insurance Services in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Insurance Services in United States.
This leadership role sits at the intersection of employee benefits operations, client success, and insurance services delivery within a fast-scaling SaaS environment. You will be responsible for building and leading a dedicated Benefits Support function that ensures seamless client experiences across onboarding, enrollment, and ongoing benefits administration. The role requires both strategic vision and operational excellence, as you design scalable processes, define service standards, and drive continuous improvement across a high-impact client-facing function. You will act as the central connector between internal teams, clients, and insurance carriers to ensure accuracy, consistency, and responsiveness. With direct influence on client satisfaction and retention, this role plays a critical part in shaping how benefits services are delivered at scale. It is a high-visibility leadership position with ownership over a newly established function and its long-term evolution.
- Define and execute the strategic vision for the Benefits Support and Insurance Services function, ensuring a best-in-class client experience
- Build, structure, and scale a high-performing team focused on benefits administration, enrollment support, and client service delivery
- Develop and implement efficient, scalable processes and procedures for benefits enrollment, payroll deductions, and policy changes
- Serve as the primary liaison between internal departments, clients, and external insurance carriers to ensure alignment and issue resolution
- Establish service standards and SLAs to guarantee timely, accurate, and consistent client support, particularly during peak periods such as open enrollment
- Oversee client account setup and ongoing management within benefits administration systems
- Drive adoption of benefits solutions and improve overall client satisfaction, retention, and outcomes
- Use performance metrics and operational data to identify gaps, optimize processes, and improve service quality
- Lead, coach, and develop a team of Benefits Support Specialists to ensure high performance and engagement
- 6–10+ years of experience in customer success, account management, consulting, or similar client-facing roles
- Strong preference for experience in employee benefits, insurance services, or benefits administration environments
- Proven leadership experience building and scaling teams in a service or operations context
- Experience working with benefits administration systems or HR/payroll platforms strongly preferred
- Strong understanding of insurance carriers, benefits processes, and open enrollment cycles
- Excellent communication and stakeholder management skills, with the ability to simplify complex benefits topics
- Strong analytical mindset with experience using data and metrics to drive operational improvements
- Bachelor’s degree preferred or equivalent practical experience
- Ability to operate in a fast-paced, high-growth environment with strong ownership and autonomy
- Competitive compensation package with base salary, variable pay, and stock options (up to $200K OTE depending on experience)
- Fully remote work flexibility across the United States, with optional access to Atlanta HQ
- Comprehensive health coverage including medical, dental, and vision insurance
- 4 weeks of paid time off plus paid holidays
- Short-term and long-term disability coverage, life insurance, and parental leave
- Fertility benefits and family-support programs
- 401(k) retirement plan with company match
- Strong growth culture with opportunities for career development in a fast-scaling SaaS environment
- Client-first, transparent, and service-oriented company culture focused on employee growth and impact.