REVELxp - Associate Hospitality Manager, UNC Chapel Hill in Chapel Hill, North Carolina at Revel XP LLC

ABOUT REVELXP

REVELXP is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team!

We created REVELXP to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.

This is why jobs here at REVELXP offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.

POSITION SUMMARY

The Associate Hospitality Manager reports to the Hospitality Manager or Senior Hospitality Manager in premium seating management operations for a fast-paced sports experience company. The ideal team member exemplifies a Servant leadership style of working with others and shows a passion for customer care and company offerings. A love of college sports is a big plus!

KEY RESPONSIBILITIES

Duties may be added or changed at any time based on business needs, without requiring additional compensation or benefits.

• Responsible for recruiting, hiring, and training interns and game day/event staff.
• Administer payroll processes for game day staff, including any necessary background checks, e-verification, direct deposit functions, hours documentation, etc.
• Fulfill assigned sport-specific roles and duties for premium seating areas at events during multiple sports seasons.
• Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
• Support the Hospitality Manager in all operational aspects of an on-campus satellite office.
• Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
• Assist in the effective communication within the athletic department of the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
• Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
• Assist in project coordination at conference championship fan events, when requested.

KEY ACCOUNTABILITIES

• Work collaboratively and proactively within team and across departmental functions, with a focus on identifying solutions and achieving goals
• Communicate professionally and proactively engaging with multiple communication models and platforms
• Maintain a strong attention to detail
• Effectively receive and apply feedback and direction

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent experience
• Relevant experience in customer service and hospitality roles
• Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
• Ability to train part-time customer service staff