Director of HR at StepStone Hospitality Inc. – Charlotte, North Carolina

The Human Resources Manager is responsible for the day-to-day Recruiting, Employee Relations, Benefits Management and HRIS functions of the Company. Reporting to the Director of HR, the Human Resources Manager provides guidance and support to leaders and employees of the Company for a wide range of HR related needs. This person will be responsible for keeping current with company, state and federal guidelines regarding employment law, regulatory changes, and trends/best practices and providing advice to management as appropriate. Our team coordinates and facilitates a variety of HR initiatives to support our associates so we can continue to keep growing.

Prior Marriott experience preferred.

· Recruit, interview, reference, and hire candidates for open positions.

· Analyze, coordinate, and design training classes for management.

· Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.

· Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.

· Oversee disciplinary actions that may result in suspension or termination.

· Conduct annual local hotel wage and benefits surveys.

· Ensure associates receive appropriate performance reviews and wage increases.

· Plan and coordinate general meetings, associate gathering, holiday parties, and incentive programs.

· Ensure safety committee is conducting periodic safety meetings and inspection.

· Maintain hotel associate personnel files.

· Resolve personnel issues.

· Complete monthly reports as required including turnover and injury\illness summaries.

· Maintain community contacts for recruiting and marketing purposes.

· Respond to all unemployment claims, work injuries, state disability claims, and wage garnishments.

· Maintain insurance benefits for eligible associates.

· Be readily available to answer associate questions.

· Maintain positive attitude with associates and applicants.

· Responsibility for all personnel administrative paperwork and documentation.

· Maintain close working relationships with management team.

· Participate in the preparation of the annual hotel budget.

· Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings.

Assist in the payroll process and distribution of paychecks to managers in the absence of the payroll clerk.

· Monitor, track, and support completion of required Marriott online training programs, ensuring associates and leaders remain compliant with brand standards, deadlines, and audit requirements; follow up with departments to address gaps and drive timely completion.

· Contribute to internal communications, supporting clear and effective upward and downward communication across departments.

· Lead assigned initiatives or projects related to HR operations, employee engagement, or compliance, as delegated by management.

· Maintain a visible presence throughout the hotel, actively engaging with supervisors and associates to support engagement, productivity, and operational effectiveness.

· Perform other duties and responsibilities as assigned by company management.

Previous Hotel HR experience is highly desired.

· 5-10 years of progressive HR experience; hospitality or hotel experience strongly preferred.

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.

· Must have exceptional mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Bachelor’s degree in Human Resources, Communications or related field. Professional HR certification desirable.

· Ability to timely obtain any required licenses or certificates.

· CPR training and first aid training preferred.

· Additional language ability preferred.

· Ability to navigate HRIS systems.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.