Resident Services Coordinator in Boston, Massachusetts at 2LIFE COMMUNITIES

The Resident Services Coordinator plays a vital role in enhancing the everyday lives of our residents. In this position, you’ll be a trusted advocate and resource—supporting residents and their families as they navigate life’s challenges, connect to meaningful services, and feel truly at home in our community. From helping resolve tenancy concerns to ensuring every voice is heard and followed up on, your work will directly contribute to a safe, supportive, and compassionate environment where residents can thrive.

ESSENTIAL JOB FUNCTIONS

• Conduct periodic assessments of residents’ social, psychological, cognitive, and physical status and develop a plan to address needs

• Advocate on behalf of residents for adequate, timely, and cost-effective provision of services

• Participate in Housing and Health Care Integration Initiatives

• Respond to resident emergency calls with other staff (during scheduled work hours)

• Educate, assist, and advise residents and their families of available services and resources, both within 2Live Communities and in the community

• Pursue avenues for additional services through private, local, state, and federal sources

• Document and maintain confidential files of all significant contacts with residents, social service providers, medical providers, families, and for HUD reporting

• Coordinate care across medical providers for residents and ensure a safe transition in the discharge planning with residents, families, and hospital or rehab team

KNOWLEDGE, SKILLS & ABILITIES

• A Master's or BA Degree, with a concentration in Social Work, Gerontology, or other related fields, is preferred.

• Resident Services Coordinator Certification or willingness to attain this within the first year of employment

• Experience working with older adults

• General computer literacy with Microsoft Office products and database software

• Bilingual in Russian is highly preferred

2LIfe Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We continually evolve our support services to meet the needs of our diverse residents as they age.

2Life Communities owns and operates over 1,300 affordable rental units across six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add 600-700 units over the next several years as we complete projects in active planning and construction.

Qualified candidates are strongly encouraged to apply here

We don’t just offer a job; we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary.

• Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.
• Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
• Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
• Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.