Student Support Agent at SEQUIUM ASSET SOLUTIONS LLC – Montego Freeport

This role directly supports student enrollment, engagement, and persistence by ensuring adult learners feel informed, supported, and accountable, contributing to stronger student outcomes and program completion.

Responsibilities

• Serve as a student support contact, responding to questions and resolving concerns across phone, email, and SMS channels.
• Conduct proactive outreach to prospective and enrolled students to support recruitment measures to aid in enrolling students and ongoing engagement, while meeting response time, compliance, and quality standards.
• Promote student retention and persistence by identifying challenges, escalating risks, and coordinating timely interventions.
• Utilize approved tools, resources, and escalation paths to resolve student issues promptly, delivering a high standard of customer service.
• Leverage multiple technology platforms to manage student interactions, document activity, and support partner relationships.
• Maintain accurate and up-to-date student records, ensuring consistent documentation and follow-up.

Qualifications

• 2 + years of work experience in sales, customer service, teaching, healthcare. Higher Ed or recruitment experience preferred.
• Strong communication and empathy when working with adult and nontraditional learners
• Highly organized with strong follow-through and attention to detail
• Strong consultative communication and customer service skills.
• Comfort using CRM systems and multiple technology platforms.