Sewer & Drain Technician at Hoover Electric Inc – Troy, Michigan

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team. We take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level.

We’re looking to continue our growth by adding a new Residential Sewer & Drain Technician who is both skilled and customer focused!

What We Offer:

• Competitive Pay - $21-$25/hr DOE
• Comprehensive Benefits Package:
• Medical, Dental, and Vision Insurance
• Prescription Drug Benefits
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Company provided uniform, vehicle, gas card and iPad
• Paid Time Off and Vacation
• 6 Paid Holidays
• Biweekly Pay
• Life Insurance
• NB Fitness Discount
• Consistent Weekly Work Schedule
• Ongoing Weekly Training – Enhance your skills both technically and professionally

What needs to be accomplished:

• Assist Install Lead to perform work on sewer and drain jobs.
• Assist with other duties including repairs, maintenance, and other tasks as instructed by Lead.
• Transport tools, equipment, and material to the job location as needed.
• Assist in adhering to all safety and health protocols.
• Clean up job sites after the work is completed.
• Service System- This includes performing safety inspections, using the Flat Rate Pricing Guide, offering and selling Membership Plans, offering and selling add on services, and becoming proficient at educating customers to offer a wide range of solutions.
• Post Call Quality Assurance using “Better than you found it” clean up and double-checking work.
• Proficient diagnosis of customer concerns
• Proficient estimation of solutions to customer needs and wants using company pricing guides
• Developing trust based professional relationships with customers to earn their business at the decision table.
• Paperwork will be completed and turned in accordance with core policies and timelines without exception
• Forms- All forms will be completed in entirety, including all sections and signatures
• Forms include but not limited to: Inspections, Solution based options, Parts Used, Warehouse checkout, Equipment checkout, Materials/Parts/Equipment orders
• Forms may be in digital or print form
• Invoices - All invoices are to be completed in entirety with accuracy including payment accommodations.
• Photos - Photos must be taken before, during, and after job to document progress. All photos will be uploaded

What Success Looks Like:

• 40% Conversion Rate on Tech Generated Leads
• 5 star customer service
• Arrives on time to group meetings and trainings when instructed
• Actively and willingly participates in training sessions and training activities
• Actively seeks improvement and training opportunities
• Studies training materials and completes homework assignments on time

Traits that we Admire:

• Accountable: Positive and reliable with a strong work ethic
• Professional: Excellent communication and customer service skills
• Coachable: Team-oriented, humble, high energy, with a willingness to learn
• Integrity: Commitment to quality workmanship
• Organized: Keep work areas and company vehicle, clean, organized and well maintained.
• Sales: Comfortable presenting solutions and educating customers on system upgrades
• Technical Expert: Strong diagnostic and problem-solving skills
• Entrepreneurial: Willing to ask for the business and commitment to doing the job right the first time

• 1 year customer service experience
• Have sewer and/or drain work experience (preferred)
• Valid Driver’s license
• Ability to lift 75+ lbs and work outdoors in varying conditions