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SMB Manager at Function Health – Austin, Texas

Function Health
Austin, Texas, 73344, United States
Posted on
NewEmployment Type:Full-Time
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About This Position

Company Overview
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.

Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives.
Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.

We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.

Role
The Membership Acquisition & Renewals (MA&R) team directly supports Function Health's revenue engine — from a member's first interaction to an inquiry from a small business owner to renewal moments that define long-term impact.

As SMB Account Manager, you will own the full SMB member lifecycle at Function — from first inquiry through purchase, activation, and annual renewal (0–500 employees). This role sits at the intersection of revenue, operations, and customer experience. You'll convert inbound leads, guide employers and their employees through onboarding and activation, and own the ongoing relationship that drives retention and renewal. You're closing deals, building a book of business and making sure it stays healthy.

Key Responsibilities
  • Own the full SMB member lifecycle — from first inquiry through purchase, activation, and renewal. You're the primary relationship owner for SMB employer accounts throughout their time with Function.
  • Manage inbound SMB leads and guide employers through the decision to offer Function as a benefit, delivering a consultative, high-quality experience from first touch through purchase.
  • Run the assisted self-serve motion — guide companies through signup and onboarding, stepping in where needed to remove friction while keeping the process lightweight and scalable.
  • Drive employee activation post-purchase — follow up with employers to ensure employees are enrolling, using activation data to identify accounts that need support and intervening early.
  • Qualify and segment opportunities — distinguish between self-serve and higher-touch SMB accounts and tailor your approach to maximize conversion and retention.
  • Drive multi-channel engagement — lead conversations across chat, email, and calls, using structured follow-up to move leads forward and reduce drop-off at every stage of the lifecycle.
  • Own proactive renewal outreach — manage the employer relationship through the full membership year, proactively surfacing value delivered, flagging at-risk accounts, and securing renewal before it becomes a reactive conversation.
  • Identify and fix lifecycle friction — spot where employers or employees get stuck at any stage and proactively implement improvements to increase conversion, activation, and retention.
  • Build and refine playbooks — create repeatable processes for inbound handling, onboarding, activation follow-up, and renewal outreach that standardize how SMB accounts are managed at scale.
  • Track and improve performance — own key metrics including SMB conversion rate, employee activation rate, renewal rate, and time to activation, using data to continuously improve outcomes.
  • Partner cross-functionally — work closely with operations, product, billing, and support teams to streamline workflows, reduce manual work, and improve the end-to-end employer and employee experience.

Qualifications/Skills
  • 3–6 years of experience in SMB acquisition, onboarding, account management, customer success, or support operations in a B2B or B2B2C environment.
  • Experience working in inbound, product-led, or self-serve motions, with ownership of leads from first touch through conversion.
  • Demonstrated ability to build or improve workflows, playbooks, or onboarding processes — not just execute within existing ones.
  • Strong written and verbal communication skills, with the ability to clearly explain value and guide decision-making across chat, email, and calls.
  • Proven ability to own conversations end-to-end, including proactive follow-up and closing.
  • Strong operational instincts — you naturally spot inefficiencies and improve systems, not just execute within them.
  • Experience working across tools and systems such as Intercom, Salesforce, HubSpot, or similar.

Nice-to-Have Skills & Experiences
  • Experience with outbound prospecting — building lists, working a pipeline, running a multi-touch sequence.
  • Background in consultative sales, including running short, high-impact calls with employer buyers.
  • Startup or high-growth company experience.
  • Experience using AI tools or automation in customer-facing workflows.
  • Familiarity with health tech, HR tech, or employer benefits.

To be a strong fit, you embody our Core Values
  • Ruthless Prioritization:
    • We don’t let perfect get in the way of progress.
    • We move quickly to drive value, not perfection.
    • We prioritize what drives impact.
    • We never compromise on standards of excellence.
  • Member-First, Always:
    • We design and deliver like we’re caring for someone we love.
    • We create calendar, actionable, human experience.
    • We prioritize responsiveness, peace of mind, and outcomes.
    • We empower members with truth, clarity, and care.
  • One Team, Moving Fast:
    • We are aligned in purpose, prioritization, and speed.
    • We gather diverse perspectives to make informed decisions.
    • We clear paths for each other and move fast together.
    • We communicate clearly and respectfully, rallying around shared goals.
  • Radical Ownership, Relentless Execution:
    • We don’t just ship– we own outcomes and drive results.
    • We act with urgency and precision
    • We anticipate, initiate, and follow through.
    • We meet challenges with grit and pragmatism.
    • We embrace new tech to deliver better outcomes.
  • Mission Over Ego:
    • We are ruthlessly aligned to our mission– and leave ego at the door.
    • We disagree and commit.
    • We don't tolerate politics or withholding information.
    • We operate with honesty, transparency, and respect.
  • Sustained Integrity in Every Detail:
    • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
    • We prioritize clinical precision– data must be right.
    • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us
We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.
Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.

Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.

Job Location

Austin, Texas, 73344, United States

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