Outlet Assistant Manager at GOODWILL INDUSTRIES OF TULSA INC – Tulsa, Oklahoma

Job Summary: 

Works in all areas of the facility under the supervision of the Outlet Manager. Responsible for overall facility operations in the absence of the Outlet Manager including but not limited to: collections, production, sales, salvage operations, and customer service. Outlet Assistant Managers are vested with the trust of the organization to represent the highest standards of behavior and job performance. As such, Outlet Assistant Managers are expected to conduct themselves with honestly and integrity, ensuring that all business activities are transparent and ethical.

Essential Duties and Responsibilities:

• Assists in management of proper processing and separation of incoming donations, outlet merchandise, salvage goods and waste recycle.
• Maintain all controllable expenses at or below budgeted levels.
• Maintain all facility records including but not limited to production, financials, and human resources in a timely and accurate manner.
• Ensure the assigned facility maximizes used goods processing through proper application of GWIT production standards: sorting, salvaging, preparing, and pricing items for sale.
• Ensure maximum sales performance through proper stock rotation, merchandising, signage, proper identification of E-Commerce merchandise, and inventory levels of new and used goods.
• Ensure that the facility is presenting quality customer service in a timely and courteous manner to all shoppers, donors and employees.
• Communicates and assists in orchestrating activities between warehouse, store and transportation department in order to safety and efficiently meet the news of (GWIT) stores and other departments.
• Effectively manage personnel, fiscal, and logistical resources based on mission requirements.
• Responsible for operation and maintenance of all equipment in a timely manner, coordinating with the Maintenance Coordinator for replacement of repairs and reviewing the quality of vendor work upon completion.
• Manage shipping, receiving, and storage of goods gathered during the normal conduct of missions.
• Ensure proper maintenance and appearance of the entire facility, both interior and exterior, including but not limited to production, sales floor, warehouse and restrooms.
• Meet waste diversion goals by ensuring accurate and thorough salvage, recycling, and waste sorts.
• Assist the Outlet Manager in recruiting, hiring, training, evaluating, and managing outlet & warehouse personnel so as to provide an efficient and effective work force.
• Responsible for timely intervention, discipline, and appropriate documentation for all employees.
• Develop and implement work plan and schedules.
• Assist the Outlet Manager to ensure all performance evaluations are conducted accurately and administered on time.
• Direct, coach, counsel and evaluate job performance of employees.
• Other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High School graduate or GED.
• Minimum five years' experience in retail field, and three years in supervisory capacity
• Sufficient knowledge of bookkeeping and accounting to maintain facility records.
• Must exhibit a high level of integrity and business ethics.
• Must provide own transportation as required.

Other qualifications:

• Must provide proof of identification and eligibility to work in the United States of America.
• Must pass a drug screening test and background check.
• Must be able to perform the essential functions of the job with or without reasonable accommodation.

Work Environment/Physical Requirements 

• Work performed primarily in a warehouse, retail and production setting.  
• Ability to stand for extended periods and lift/move up to 50 pounds  
• Exposed to all weather conditions, moving trucks and forklifts and moderate noise levels.  
• High adaptability required- work environment usually hectic (fast paced) with irregular short deadlines and a limited number of critical or unusual situations.