Site Coordinator at Med First Medical – Greensboro, North Carolina

Med First Site Coordinator Job Description

Job Title: Site Coordinator

Department:  Operations

Reports to: Medical Provider/Operations Director

Direct Reports: Office Personnel

FLSA Status: Exempt

General Summary of Duties: Responsible for personnel management and oversight of clinic operations. Responsible for the enforcement of clinic policies and procedures. Responsible for managing the office's daily operations with the Director of Operations.

Major Responsibilities/Tasks:

1. Oversees the daily office operations at the practice site and coordinates work activities, and schedules to maximize practice potential. Identifies and resolves operational problems.
2. Supervises assigned personnel. Creates, and oversees staff schedule according to staff budget. Reconciles employee time sheets, and monitor's overtime.
3. Assists with hiring and training of assigned staff.
4. Signs off on daily bank deposit and approves daily batch reconciliation completed by front desk.
5. Participates in professional development efforts to ensure currency in health care practices and trends.
6. Performs other related duties as directed or required.
7. Maintains patient confidentiality.
8. Provides coverage to front, or back office as needed, and monitors office’s daily work within the EMR system.
9. Adheres to all OSHA standards and guidelines.
10. Serves as liaison between administration and staff to support consistent operation procedures.

EDUCATION: Associates, or bachelor's degree preferred.

EXPERIENCE: Minimum of two–five years healthcare experience, and or medical office management.

Performance Requirements:

KNOWLEDGE:

1. Knowledge of clinic policies and procedures.

2. Knowledge of medical terminology and insurance practices.

3. Knowledge of computer programs and applications.

4. Knowledge of grammar, spelling and punctuation to communicate in written format.

5. Knowledge of CPT and ICD-9/10 coding.

6. Knowledge of managed care, Medicare, and Medicaid guidelines.

SKILLS:

1. Skill in effective personnel management including training staff and delegating duties.

1. Skill in trouble-shooting insurance problems and appealing claims.
2. Skill in maximizing insurance collections.

4. Skill in written and verbal communication.

ABILITIES:

1. Ability to work effectively as a team member with physicians and other staff.
2. Ability to flexibly respond to changing demands.
3. Ability to plan, organize, prioritize and direct the work of others.
4. Ability to identify claims problems and recommend solutions.
5. Ability to sort and file materials correctly by alphabetic or numeric systems.
6. Ability to interpret and understand insurance benefits and reimbursement. 
7. Ability to communicate clearly and concisely.
8. Ability to establish and maintain effective working relationships with patients, employees, and the public.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time. Occasionally lifting files or paper weighing up to 20 pounds. Occasionally the work environment may be very stressful.

Mental/Physical Requirements: Normal office environment. May view computer screens for long periods of time. Occasional evening or weekend work.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

The employee signature below constitutes the employee's understanding of the position's requirements, essential functions, and duties.