National Operations Specialist at Bisnow – Chicago, Illinois

Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability

Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants

Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals

Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles

Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability

Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends

Facilitate resident mediation and conflict resolution to maintain positive community culture and retention

Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience

Bachelor's degree preferred or comparable experience in the student housing space

3+ years' experience as a Property Manager or equivalent role

Knowledge of the market competition, local businesses, and university

Excellent planning to manage a team

Communication with residents, team members, and senior management

Driven individual

True team player eager to help build the business

Eagerness to provide the best resident experience

Excellent project management

Exceptional customer service and resident relations

Desire to travel up to 75%

Live within 1 hour of a major airport