POD Quality Control Specialist at UniUni – Brea, California

About UniUni

UniUni is a leading last-mile delivery company operating across North America. Originating in Canada and rapidly expanding in the United States, UniUni leverages advanced technology and a dynamic operations network to provide efficient, reliable, and customer-centric delivery solutions. Our mission is to redefine the last-mile delivery experience through innovation, operational excellence, and strong team collaboration.

About the role

• The POD Quality Control Specialist is responsible for establishing, implementing, and monitoring Proof of Delivery (POD) standards across last-mile delivery operations. This role ensures compliance, improves delivery quality, and enhances customer satisfaction through training, auditing, and data-driven improvements.

What you'll do

• POD Standards Development
  Develop and continuously improve POD execution standards based on client requirements and different delivery scenarios to ensure consistency and clarity.
• Training & Implementation
  Conduct online and onsite training sessions, and create training materials (SOPs, manuals, videos) to ensure POD standards are effectively implemented across stations and driver teams.
• Quality Auditing & Continuous Improvement
  Perform regular audits on drivers’ POD performance. Establish a closed-loop improvement process (audit → training → penalty → recheck) to reduce POD failure rates.
• Data Analysis & Reporting
  Analyze POD performance data, organize regular review meetings, rank station performance, identify root causes, and drive corrective actions.
• Agent Quality Management
  Train and evaluate third-party agents to minimize misjudgment rates and ensure consistency in POD evaluation standards.
• Compliance & Performance Management
  Enforce contract-based rules and company policies related to POD issues such as non-compliance, fraudulent delivery confirmation, lost packages, and quality defects.
• SOP Compliance Monitoring
  Monitor adherence to operational SOPs through data tracking and on-site inspections to ensure standardized execution across operations.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred
• 2+ year of experience in logistics, last-mile delivery, or operations (entry-level candidates with strong potential are welcome)
• Familiarity with POD processes or last-mile delivery operations is a plus
• Strong analytical and problem-solving skills
• Excellent communication and coordination skills
• Detail-oriented with strong execution and accountability
• Bilingual in English and Chinese is a plus