IT Support Specialist (End-User & Onboarding Support) at Independence Home Loans – Scottsdale, Arizona

The IT Support Specialist is responsible for providing first-level technical support to employees, with a strong focus on new hire onboarding, device provisioning, and access management. This role serves as the primary point of contact for day-to-day IT issues, resolving common problems and triaging more complex incidents to our third-party IT vendor when necessary. The ideal candidate is customer-focused, well-organized, and comfortable supporting a modern workplace technology environment.

• 1–3 years of experience in IT support, help desk, or desktop support role
• Hands-on experience supporting Windows and/or macOS laptops
• Familiarity with user account provisioning, access management, and common SaaS tools
• Basic understanding of networking, hardware, and troubleshooting best practices
• Strong customer service skills and ability to communicate technical concepts clearly to non-technical users
• Experience working with ticketing systems and documentation tools

• Experience supporting new hire onboarding in a corporate environment
• Familiarity with identity and access management tools (e.g., Azure AD, Active Directory, Okta, Google Workspace)
• Prior experience coordinating with third-party IT or managed service providers
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus