Scheduler Coordinator at All My Love Homecare Inc – Pahrump, Nevada

Responsible for taking new referrals, matching workers with the case and managing the ongoing client

needs keeping continuity as the priority aspect of the process.

• Takes incoming referrals without delay.

• Actively works to encourage departmental growth (networking).

• Cooperates with Scheduling Manager regarding investigation of client complaints/concerns.

Remains calm, non-defensive and helpful in finding appropriate resolution.

• Cooperates regarding new processes developed to improve workflow and efficiency.

• Files all incoming documents timely and efficiently keeping all HIPAA information secured.

• Prints and distributes weekly accurate schedules.

• Reports staff who service clients outside the scheduled times without notification to the office.

• Receives and follows up on faxes received from answering service each morning.

• Takes and gives report from/to On-Call each morning.

• Reports all complaints and/or problems related to off hour issues (answering service) or On-call.

• Participates in the QA Committee & orientation process as requested.

• Cooperates with Scheduling Manager regarding scheduling projects as designated by the

Administrator to improve internal scheduling processes.

• Opens all staff requests within 48 hours of receipt.

• Reviews staff paperwork for accuracy/completeness to ensure medical records are up to date.

• Enforces the Agency’s disciplinary process without prejudice or discrimination.

• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the

client caseload as quickly as possible relative to the event’s occurrence.

Qualifications:

High School graduate (or equivalent),

1 year recent experience as a scheduling coordinator in a home services agency or related field.

Ability multi-task and a Propensity for working with and helping people

Must have a criminal background check.

Functional Abilities:

Is able to carry bundles upstairs weighing up to 10 pounds.

Must be able to stoop and bend.

Must be able to hear and effectively communicate in Englis