Auto Dealer Customer Service Call Center Representative in Fairfax, Virginia at Ted Britt Automotive Group

Automotive Customer Service Call Center Representative

Ted Britt Automotive Group is seeking a friendly and motivated Customer Service Call Center Representative to join our Customer Care team. This role supports customers by answering calls, scheduling appointments, and delivering a positive dealership experience.

Responsibilities

• Answer inbound customer calls and schedule appointments accurately.
• Make outbound calls to customers to confirm appointments, recall notifications and customer service follow ups.
• Always provide a positive and helpful experience to every customer.
• Route calls to correct departments when needed.

Requirements

• Strong Communication skills over the phone and in writing.
• Proficiency in Computer scheduling
• Reliable, punctual and team oriented
• Prior customer service experience a plus

Compensation & Benefits

• Competitive hourly pay based on experience
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Employee discounts on vehicles, parts, and services

#ID26 #Ford

ADA Essential Duties

• Ability to sit and work at a computer for extended periods.
• Ability to operate phones, headsets, and computer systems.
• Ability to communicate clearly by phone and electronically.
• Maintain regular and predictable attendance.