Helpdesk Engineer at Prescient Solutions – Hillside, Illinois

• Provide Level 1 - 2 support on-site in a primarily Microsoft environment at our client site;
• Assist with systems administration and projects; and
• Document and post procedures.

*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot, Maintain, Upgrade hardware and software;
• Create and maintain new user accounts, including groups;
• Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
• Contribute to the planning and design of workstation hardware, software, and application capabilities; and
• Deliver assigned projects while meeting timelines and budget objectives.

• At least three years of IT related customer service experience in a helpdesk or call center setting;
• Solid understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
• Strong technical writing skills; and
• Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits include:

• Medical, Dental, Vision Insurance
• 15+ days Paid Time Off (PTO)
• Monthly BYOD expense reimbursement
• Professional Development
• Employee Assistance Program
• Discretionary 401(k) employer contribution