Online Front-Office Chat Specialist at StaffMyAgency LLC – ORLANDO, Florida

Online Front-Office Chat Specialist

Location: ORLANDO, FL, 32817
Salary: $65000.0 - $80000.0/year
Experience: 2 Year(s)

Job Summary:
Richard Franzblau LLC is seeking a professional and detail-oriented Remote Online Front Office Chat Specialist to serve as the first point of contact for clients through digital communication channels. In this role, you will provide real-time support, answer inquiries, and ensure a seamless and positive customer experience-all while maintaining the professionalism and standards of a front office environment in a fully remote setting.

Key Responsibilities:

• • Respond promptly and professionally to customer inquiries via live chat, messaging platforms, and email
• • Serve as the virtual "front desk," greeting clients and directing them to appropriate departments or resources
• • Provide accurate information about services, processes, and company offerings
• • Schedule appointments and manage calendars when needed
• • Maintain detailed and organized records of customer interactions in CRM systems
• • Resolve basic issues or escalate complex concerns to the appropriate team members
• • Ensure consistent tone, branding, and professionalism in all communications
• • Follow company guidelines for confidentiality and data protection

Qualifications:

• • High school diploma or equivalent (Associate or Bachelor's degree preferred)
• • Previous experience in customer service, administrative support, or front office roles
• • Excellent written communication and typing skills
• • Strong organizational and multitasking abilities
• • Comfortable using chat platforms, CRM systems, and office software
• • Ability to work independently and manage time effectively in a remote environment

Preferred Skills:

• • Experience in remote customer support or virtual receptionist roles
• • Familiarity with scheduling tools and customer management systems
• • Problem-solving mindset with strong attention to detail
• • Professional, friendly, and client-focused communication style

Work Environment:

• • Fully remote position with flexible scheduling options
• • Collaborative virtual team environment
• • Ongoing training and support provided

Compensation & Benefits:

• • Competitive hourly rate or salary
• • Opportunities for growth within the company
• • Performance-based incentives