Dental Treatment Coordinator at Affinity Dental Management – Pittsfield, Massachusetts

Grow Your Career in Endodontics - Join Western Mass Endodontics as a Dental Treatment Coordinator

We appreciate your interest in Western Mass Endodontics (WME) - a premier endodontic specialty practice known for precision, compassion, and a patient-first culture. Our board-certified endodontists and highly trained team deliver advanced care in a calm, professional environment where both patients and staff feel supported.

We’re hiring a Dental Treatment Coordinator who excels at educating patients, coordinating care, and turning complex information into clear, confident decisions. If you love building trust, navigating insurance with ease, and keeping the day running smoothly, you’ll thrive here.

Why Join WME Pittsfield?

• Competitive Pay: $24-27/hour (based on experience)
• Consistent Schedule: Monday-Friday *no late nights or weekends
• Benefits: Medical, dental, vision, 401(k) + employer match, life & disability insurance
• Time off: 3 weeks PTO + 8 paid holidays
• Supportive Team Culture: Work alongside respected specialists and a close-knit clinical team
• Modern, Specialty Setting: Digital imaging, endodontic microscopes, and streamlined workflows designed for accuracy and comfort
• Growth & Training: Mentorship, cross-training, and development within a collaborative specialty network

Your Role as a Dental Treatment Coordinator

• Guide Patients Through Care: Present treatment plans clearly and compassionately; review timelines, steps, and expectations
• Own the Financial Conversation: Verify benefits, prepare pre-auths, calculate patient portions, and explain payment options to drive case acceptance
• Keep Care on Track: Schedule procedures, coordinate follow-ups, and proactively follow up on pending treatment
• Be the Communication Hub: Liaise with referring offices, patients, and the clinical team to ensure seamless handoffs
• Handle Documentation with Precision: Capture consents, financial agreements, and policy forms while maintaining HIPAA compliance
• Elevate the Patient Experience: Anticipate needs, reduce anxiety, and ensure each visit feels organized and supportive

What We’re Looking For

• High school diploma or equivalent (required)
• 1+ year in a dental treatment coordinator or related front-office role (required)
• Specialty or endodontic experience (preferred)
• Working knowledge of ADA codes and insurance plans (PPO, HMO, Medicaid, Indemnity)
• Proficiency with dental practice software (Denticon or similar)
• Clear, confident communicator with strong organization, follow-through, and empathy under pressure

About Western Mass Endodontics - Pittsfield

WME Pittsfield delivers advanced endodontic care in an inviting, efficient setting. From digital x-rays to high-precision microscopes, our technology supports accurate diagnoses and comfortable treatments - backed by a team that values professionalism, education, and genuine patient care.

Apply Today - Help Patients Find Comfort & Confidence

If you’re a compassionate coordinator who thrives in a specialty environment and takes pride in delivering five-star patient experiences, we’d love to meet you. Apply now and grow with Western Mass Endodontics in Pittsfield.

Western Mass Endodontics is a proud affiliate of Affinity Dental Management and an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information. Employment is contingent upon successful completion of a background check, reference check, and employment verification.

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