Account Support Representative at Mitchell International – Remote, Arizona
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About This Position
Account Support Representative
US-AZ-Remote
Job ID: 26-18825
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.
Overview
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
Be part of a team that makes a real difference.
Responsibilities
We’re looking for a customer-focused Account Support Representative to support our post-sales experience. In this role, you’ll serve as a key connection point between our customers, internal teams, and external partners—ensuring requests are handled efficiently, accurately, and with a high level of care.
You’ll manage a variety of inbound and outbound service interactions, resolve account and billing inquiries, and collaborate cross-functionally to deliver timely solutions that strengthen customer relationships.
What You’ll Do- Serve as a primary point of contact for customers, sales teams, and service partners regarding post-sales inquiries
- Handle a wide range of inbound and outbound service requests, independently or in collaboration with internal teams
- Research, prepare, retrieve, and manage documentation related to customer accounts, products, and service inquiries
- Accurately document customer interactions and actions taken within internal databases and systems
- Maintain up-to-date account information by filing, managing, and reviewing customer documentation and forms
- Schedule field sales or service visits and escalate issues to internal or external partners as needed
- Respond to requests for additional company materials or information
- Track customer interactions and follow-ups to ensure timely resolution
- Resolve customer billing, payment, and credit-related issues professionally and efficiently
Qualifications
Minimum Qualifications:
- 1+ years of experience in customer service, customer support, sales operations, call center, or related role
- Experience handling customer inquiries via phone, email, or other communication channels
- Strong organizational skills with the ability to manage multiple requests simultaneously
- Proven ability to document customer interactions clearly and accurately in internal systems
- Proficiency with basic computer applications and databases (CRM experience preferred)
- Strong verbal and written communication skills
- Ability to work independently while also collaborating effectively with cross-functional teams
- High school diploma or GED required
- Associate’s or Bachelor’s degree in business, communications, or a related field preferred but not required
- Experience supporting post-sales or account management functions
- Familiarity with billing, payment processing, or credit resolution
- Experience working in a fast-paced, customer-facing environment
Salary: