Show Attendant at Diverse Concepts, LLC – Pigeon Forge, Tennessee

Position Summary:

The Show Attendant is responsible for providing guests with a fun, clean and safe ride experience.

Principal Duties & Responsibilities

· Takes initiative to answer guest questions and/or resolve guest complaints.

· Maintains cleanliness and safety of ride, pre-show, and queue areas.

· Responsible for the daily cleaning of the attraction with other staff

· Tests equipment daily before opening attraction to guests.

· Interacts with guests entering the attraction, loading area, and pre-show areas.

· Ensures guests meet all ride requirements, including height and weight.

· Enforces ride restrictions and recommendations to ensure safe operation of the ride.

· Provides direction to guests when loading and unloading the attraction, loading line, or pre-show areas.

· Prepares riders by separating groups into appropriate size to efficiently fill the different attraction areas.

· Assists guests, as trained, with loading and unloading the ride, particularly small children, and guests with disabilities.

· Ensure guests are safely secured by verifying all restraints are locked.

· Performs sequence to begin ride and/or preshow(s) cycles.

· Always follows Standard Operating Procedures.

· Explains safety and evacuation procedures to guests when necessary.

· Conducts evacuations in a safe, effective manner.

· Inspects ride for any damage and reports findings to Manager on Duty.

· Removes disorderly or sick guests from the ride.

· Follows all handbook policies.

· Other duties, as assigned.

Knowledge, Skill and Ability Requirements:

· Must be customer service oriented.

· Must have a positive attitude and high energy level.

· Able to multi-task and maintain composure in pressure situations.

· Able to be punctual and maintain regular attendance.

· Able to work evenings, weekends, and holidays.

· Able to climb.

· Able to sit or stand for extended periods.

· Able to operate a two-way radio.

· Able to lift items up to 30 pounds.

· Able to bend, twist, push, pull, stoop, and reach.

· Able to maintain personal hygiene standards.

· Able to get along with coworkers, work cooperatively and resolve conflicts.

· Able to tolerate a fast-paced work environment.

Education & Experience Requirements:

· Must be at least 18 years of age.

· High school diploma or equivalent.

Supervisory Responsibilities: n/a

This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. Employees will be expected to complete other duties as assigned by their manager.