Customer Experience Intern at Lectric eBikes – Phoenix, Arizona

Voted one of Phoenix’s Great Places to Work, Lectric eBikes is one of the fastest-growing electric bike companies in the country. Our commitment to innovation, customer experience, and people-first culture makes this an exciting place to learn and grow.

As a Customer Experience Intern, you will gain hands-on exposure to customer support operations while developing professional communication, problem-solving, and technical skills in a fast-paced, high-growth environment. This internship is designed as a learning-focused experience, supported by training, and regular feedback. This internship is all about learning! You'll get training and regular feedback to help you grow.

Internship OverviewDuration: Temporary, fixed-term internship: March - Sept

Schedule: Part-time and full-time options, Monday through Friday. (based on program needs)

Department: Customer Experience

What You’ll LearnDuring this internship, you will:

Learn best practices in customer service and customer experience

Develop professional written and verbal communication skills

Gain hands-on experience using CRM platforms and customer support tools

Understand how customer interactions impact product quality, operations, and brand trust

Build transferable skills applicable to future roles in customer service, operations, or business

Key ResponsibilitiesUnder supervision and guidance, the intern will function as an entry-level Customer Service Representative and actively support day-to-day customer operations, including:

Responding to customer inquiries via phone, email and chat with professionalism and empathy

Assisting customers with basic questions related to orders, accounts, products, and service cases

Accurately documenting all customer interactions, resolutions, and follow-up needs in CRM systems

Shadowing experienced team members to learn issue resolution, escalation paths, and de-escalation techniques

Supporting timely follow-ups to ensure customer satisfaction

Monitoring assigned queues and tasks to meet response expectations

Participate in team meetings, training sessions, and coaching opportunities

Who You Are

Customer-focused: You enjoy helping people and take pride in creating positive experiences

Clear communicator: You’re comfortable speaking with customers and expressing yourself professionally

Coachability-first: You’re open to feedback and eager to learn

Detail-aware: You understand the importance of accuracy, documentation, and follow-through

Team-oriented: You show up ready to support the team and contribute positively

Internship QualificationsCurrently enrolled in or recently graduated from a college, university, or vocational program (preferred but not required)

Strong verbal and written communication skills

Basic computer proficiency and ability to learn new systems

Service-oriented mindset with a positive attitude

Ability to lift up to 15 pounds occasionally

Benefits of This InternshipHands-on experience in a real customer-facing environment

Exposure to customer experience operations at a high-growth company

Skill-building, mentorship, and professional development

Paid internship with structured training and support

We are proud to be an inclusive, equal opportunity employer