Account Manager in Wilmington, Delaware at Securitas Electronic Security Inc.

About the company:

Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit www.securitashealthcare.com

Position Summary:

Sell products and services while delivering exceptional customer service in accordance with Company policies and procedures. This is a hybrid opportunity and requires an individual to be onsite at our Lincoln, NE location 3 days per week.

Position Summary:

Sell products and services while delivering exceptional customer service in accordance with Company policies and procedures.

Essential Job Functions:

• Primary responsibility is to assist current customers with system upgrades, expansions, and renewal of software maintenance for direct sales channel wander management, emergency call system and security products.
• Shared primary responsibility for account development for direct sales channel wander management and emergency call system products.
• Secondary responsibilities include assistance and support in account retention and customer service activities.
• Initiate new system, reorder and upgrade sales through pro-active means (outbound calling, mail, email, FAX, etc.)
• Provide sales literature, product information and produce quotations as necessary to produce enough sales to meet an agreed upon performance standard
• Promptly respond to sales leads in a designated territory
• Work with Territory Manager to set up prospective or customer visits
• Coordinate and administer follow-up activities such as documenting conversations in database, processing quotes/orders and return authorizations, lead tracking, brochure mailings, scheduled call backs or rep visits.
• Assist with routine polling and surveying of customers to ensure post-installation, -service, and general customer satisfaction
• Back-up Account Representative duties: process inbound reorders for consumable products related to wander management and emergency call system products, and process return authorizations, handle inbound customer information requests
• Travel to customer sites and/or trade shows on a limited basis as requested
• Respond to inbound customer information requests in a timely manner
• Other duties as assigned

Education / Requisite Skills:

• College degree or equivalent education and work experience preferred
• 2+ years customer service, phone sales and presentation/demonstration experience required
• Experience managing the administration of a sales territory
• Ability to successfully sell to a variety of professionals in diverse healthcare and other settings required
• Professional phone skills with the ability to present to key accounts required
• Strong verbal and written communication skills required
• Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training required
• Ability to calculate quotations and order quantities correctly and enter data into database required
• Must be a self-starter and self-motivated, with the ability to drive sales to meet and exceed goals
• A working knowledge of Microsoft Windows, Salesforce Lightning, Excel, and Word preferred
• May need ability to set-up and tear down trade show booths and lift/carry demonstration kits as needed, which may require lifting up to 50 lbs.
• Must have the ability to travel as needed on a limited basis
• Valid Driver’s License and good driving record required

We are a nationwide provider of Healthcare solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.