SERVICENOW Implementation Specialist at Jobgether – Canada Creek, Nova Scotia

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Implementation Specialist in Canada.

This role offers the opportunity to take ownership of end-to-end ServiceNow implementations for enterprise clients, delivering scalable, high-impact digital workflow solutions across ITSM, ITOM, ITAM, and CSM environments. You will work closely with clients to understand business needs, translate them into technical solutions, and configure robust ServiceNow instances tailored to complex organizational requirements. The position combines hands-on platform expertise with client-facing consulting responsibilities in a collaborative, fast-paced environment. You will also play a key role in designing integrations, optimizing platform performance, and ensuring long-term solution success. The role is highly impactful, involving continuous improvement, troubleshooting, and advisory work to maximize platform value. It is ideal for a ServiceNow expert who enjoys both technical depth and direct client engagement.

In this role, you will lead the implementation, configuration, and optimization of ServiceNow solutions while acting as a trusted advisor to clients and internal teams across multiple engagements.

• Lead end-to-end ServiceNow implementations including instance setup, configuration, customization, and deployment.
• Design and configure ServiceNow modules across ITSM, ITOM, ITAM, and CSM based on client requirements.
• Build and optimize ServiceNow portals, service catalogs, workflows, and automation processes.
• Configure Discovery, CMDB mapping, and Event Management to improve visibility and proactive incident management.
• Design and support integrations between ServiceNow and external enterprise systems.
• Translate business requirements into technical specifications in collaboration with Business Analysts.
• Participate in Agile ceremonies including sprint planning, backlog grooming, and UAT activities.
• Provide training, documentation, and knowledge transfer sessions to client teams.
• Troubleshoot complex platform issues and provide ongoing optimization and best-practice guidance.
• Support continuous improvement initiatives based on client feedback and operational needs.

The ideal candidate brings strong hands-on ServiceNow expertise, consulting experience, and the ability to translate business needs into scalable technical solutions.

• 5+ years of experience in ServiceNow implementation, configuration, and administration.
• Strong expertise in ITSM, ITOM, and ITAM modules.
• ServiceNow Certified System Administrator and Implementation Specialist certifications required.
• Strong knowledge of ITIL frameworks and IT service management principles.
• Hands-on experience with ServiceNow scripting, workflows, and platform customization.
• Experience designing integrations between ServiceNow and enterprise systems.
• Strong client-facing communication, consulting, and problem-solving skills.
• Experience working in Agile or DevOps environments is an asset.
• Additional certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management) are highly valued.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

• Permanent full-time role with long-term stability.
• Remote work flexibility within Canada.
• Opportunity to work on complex enterprise ServiceNow implementations.
• Exposure to multiple ServiceNow modules and advanced platform capabilities.
• Strong client-facing consulting experience across diverse industries.
• Continuous learning and certification growth opportunities.
• Collaborative and technically driven working environment.
• Involvement in impactful digital transformation initiatives.