Customer Support Executive at Bright Vision Technologies – Katy, Texas

Customer Support Executive

Bright Vision Technologies is a forward thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting edge technologies to create scalable secure and user friendly applications. As we continue to grow we are looking for a skilled Customer Support Executive to join our dynamic team and contribute to our mission of transforming business processes through technology.

This is a fantastic opportunity to join an established and well respected organization offering tremendous career growth potential.

Role: Customer Support Executive
Work Mode: Fully Remote with EST or CST working hours
Duration: 6 Months

Key Skills

• Customer Support and Account Management
• Cloud Applications and Digital Product Support
• Defect Triage and Issue Tracking
• Data Analytics and Problem Solving
• Customer Communication and Relationship Management
• Technical Troubleshooting
• Documentation and Training Materials
• AWS and Jira preferred

Required Skills

• Strong experience in customer support or account management in application software or digital product environment
• Ability to troubleshoot and resolve issues related to cloud applications digital platforms and devices
• Experience in triaging prioritizing and tracking defects through resolution
• Strong communication skills with ability to interact with customers sales teams and internal stakeholders
• Ability to interpret data analyze issues and provide meaningful insights
• Self motivated proactive and able to work in a fast paced environment
• Willingness to learn technical aspects of current and future digital products
• Ability to build strong customer relationships and deliver customer focused solutions
• Strong accountability and ownership mindset

Preferred or Nice to have Skills

• Experience with AWS and Jira tools
• Experience supporting digital or telematics products
• Exposure to product support or software development coordination
• Experience creating training materials or user documentation

Position Overview
We are seeking a Digital Customer Support Specialist to support digital products and applications used by customers service providers and internal teams. This role focuses on troubleshooting issues managing customer interactions and coordinating with technical teams to ensure timely and high quality resolutions.
The ideal candidate will act as a bridge between customers and internal teams ensuring smooth operations and continuous improvement of digital products and services.
Key Responsibilities

• Support day to day operations within the customer support group including triaging and prioritizing incoming issues
• Track and facilitate technical resolution by coordinating with product support and software development teams
• Investigate troubleshoot and resolve issues related to cloud applications digital platforms and devices
• Manage customer equipment and device registration processes
• Collaborate with sales teams customers and internal stakeholders to resolve technical issues
• Act as a customer advocate to ensure quick and quality resolutions
• Propose improvements to products and services based on customer feedback
• Evaluate solutions based on customer requirements and business needs
• Prepare operating manuals reference materials and training content for customers and sales teams
• Support product development by providing feedback testing and validation inputs

Position Requirements

• Education Bachelor degree minimum
• Experience in customer support account management or related field in application software domain

Contact Information
Would you like to know more about this opportunity For immediate consideration please send your resume directly to boon@bvteck.com or contact us via phone/text at +1908 650 6699

Equal Employment Opportunity Statement

BVTeck is committed to providing equal employment opportunities and fostering an inclusive work environment We encourage applications from all qualified individuals regardless of race ethnicity religion gender identity sexual orientation age disability or any other protected status

BVTeck expressly prohibits any form of workplace harassment or discrimination Any improper interference with employees ability to perform their job duties may result in disciplinary action up to and including termination of employment

Equal Employment Opportunity (EEO) Statement

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.