Harvest Market Asst Customer Service Mgr at Niemann Foods – Ann Arbor, Michigan

SUMMARY

The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Assistant Customer Service Manager will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the three E's: Engagement, Educate, Empowerment
• Learns and uses the GUEST program
Greet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customers purchasesThank them
• Maintains customer satisfaction by providing solutions to customer concerns
• Assists in training and developing front end staff
• Assists in controlling shrink, expenses and labor
• Responsible for company assets including cash accountability
Processes information and merchandise through computer system and POS register system at lanes and service deskService Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• Work varied hours/days to oversee front end operations.
• Follows all store and department policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Passion/purpose
• Foodie/farmer
• Thirst for knowledge/curious/inquisitive
• People enthusiast/outgoing
• Genuine
• Good communicator/desire to share
• Trendy/fun
• Honest
• Techie
• Friendly
• Leadership skills
• People/Communication skills
• Integrity
• Ability to multi-task

SUPERVISORY RESPONSIBILITIES

Assists with supervising Associates on the Front End in the absence of the Customer Service Manager Overall direction, coordination, and evaluation of the Front End and Associates. Follows NFI policies and applicable federal, state and local laws.Plan, assign, and direct workAddress complaints and resolves problems

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)Minimum of 6 months retail experienceKnowledge of retail computer systems, Word and Excel a plus

LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication and sales per associate hour).

CERTIFICATES, LICENSES, REGISTRATIONS

There are no required certifications, licenses, or registrations.

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Ladder
• Stepladder
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

Overhead liftingClimbBalanceLift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

SitCrawlSmellLift and/or move up to 50 pounds

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors

WORK ENVIRONMENT

Occasionally

Risk of electrical shockOutdoor weather conditions from exterior doors

Noise Level

• Moderate

PAY RANGE (depends on industry experience)

$16 up to $18/hour

BENEFITS (eligibility based on full-time/part-time status)

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• MI Earned Sick Time (ESTA)
• Retirement Plans
• Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location