Senior Infrastructure & Customer Implementation Engineer at ACORN PLMS PTY LTD – Vancouver, British Columbia

About ACORN PLMS PTY LTD

At Acorn PLMS, we are on a mission to transform the corporate learning experience. Our cutting-edge Performance Learning Management System (PLMS) software is powered by AI and designed to ensure that what people learn directly contributes to their exceptional performance in business. Corporate performance and learning needs a revolution, and Acorn PLMS is the antidote. We are the only solution that guides learners step by step to master the specific capabilities required for their roles, ultimately accelerating organisational performance.

We are open to individuals based in Vancouver, Canada – this is an in-office role.

About the role

The Infrastructure & Customer Implementation Engineer is responsible for strengthening, automating, and scaling the infrastructure that powers Acorn’s learning and performance platform. Sitting within the Engineering team, this role also has a dotted-line relationship to the North American Customer Success and Delivery teams to directly support customer implementations across SSO, SFTP, and data feed integrations.

You will work extensively across our AWS ecosystem, particularly Cognito, S3, ECS, and Lambda to uplift and automate core workflows such as authentication setup, HRIS and SFTP data feed integrations, and new site provisioning. This role blends light customer-facing technical guidance with deep platform engineering. You will act as the engineering owner for the systems, tooling, and processes that enable seamless onboarding for strategic accounts.

Key Responsibilities

Infrastructure & Platform Engineering

Own and uplift Acorn’s AWS-based integration infrastructure, focusing on automation, reliability, and scalability Improve, maintain, and extend integration tooling used by internal teams (SSO setup utilities, feed processing pipelines, provisioning scripts, etc.) Implement enhancements to authentication and provisioning workflows, with a strong emphasis on repeatability and automation Lead the uplift of our HR feed integration codebase - improving performance, error handling, observability, maintainability, and documentation Build and maintain secure, automated pathways for creating new Acorn PLMS sites and environments

Customer Implementation Support

Partner with Customer Delivery and Success teams - including Strategic Account Managers and Implementation Specialists - to troubleshoot and support customer-specific technical integrations. Provide expert guidance during customer onboarding for SSO, SFTP, API usage, and data feed configuration, especially for strategic accounts 12Help internal teams diagnose integration issues by improving logging, monitoring, and diagnostic tooling Contribute to internal documentation and playbooks for integration workflows and implementation patterns

Automation & Tooling

Identify opportunities to eliminate manual steps and build automation that accelerates customer onboarding Create internal CLI tools, scripts, and microservices that streamline integration processes end-to-end Enhance observability across integration flows (dashboards, alerts, health checks, telemetry) Improve and maintain infrastructure-as-code templates for Cognito, networking, provisioning, and tenant creation

Security & Reliability

Ensure AWS Cognito, authentication surfaces, and integration pathways remain secure, stable, and aligned with best practices Contribute to resilience improvements across integration pipelines—including data ingestion, authentication, and provisioning Participate in incident analysis and strengthen infrastructure to prevent recurrence

Required Experience

Strong hands-on experience with AWS services such as Cognito, Lambda, IAM, SQS, DynamoDB, ECS/Fargate, and API Gateway. Experience designing and operating infrastructure using infrastructure-as-code tools (Terraform, CDK, or CloudFormation). Proficiency in Python and TypeScript/JavaScript (or similar languages) for automation, tooling, and backend services. Comfortable using AI-assisted coding tools (e.g. GitHub Copilot, Claude, Cursor) to accelerate development. Solid understanding of authentication and identity standards (SAML, OIDC, SCIM, OAuth 2.0). Experience working with SFTP, file-based integrations, ETL pipelines, or HRIS data ingestion. Experience deploying or integrating AI/LLM components (e.g. vector stores, RAG-style retrieval, or model-backed services) into production systems; familiarity with MCP is a plus. Familiarity with multi-tenant SaaS architectures is a strong plus.

5 Key Capabilities

The best part… we use Acorn for Acorn. We believe in the power of our Managers and Staff being aligned on the 5 capabilities needed for each role, and the level that we expect for any given role, using our Acorn AI tool to streamline this consistently across our business. The 4 levels comprise Foundational, Developing, Proficient, and Advanced.

Here are the 5 capabilities for our Sr Infrastructure & Customer Implementation Engineer to give you an idea of what the role entails, and the level we are looking for from it:

Design Secure Infrastructure: Design, enhance, and maintain secure, reliable infrastructure components to support scalable authentication, data flows, and provisioning, enabling consistent performance and reducing operational risk across implementations. Proficiency – Advanced: At the Advanced stage, you shape architectural direction for secure, scalable systems. You address complex cross-domain challenges with minimal guidance. This improves long-term platform stability and implementation success. Automate Operational Workflows: Identify inefficiencies, remove manual steps, and build automation that improves onboarding flow, observability, and stability, enabling repeatable processes and reducing the need for engineering intervention. Proficiency – Advanced: At the Advanced stage, you architect automation frameworks that scale across environments and teams. You handle complex dependencies with minimal guidance. This drives operational excellence and long-term efficiency. Engineer Integrations & Support Implementation: Implement, troubleshoot, and improve data feeds, authentication flows, and integration pathways to ensure reliable onboarding while providing clear technical support to internal stakeholders. Proficiency – Advanced: At the Advanced stage, you lead integration design improvements and resolve complex, high-impact issues. You operate across teams with minimal guidance. This improves onboarding quality and reduces escalations. Partner Across Teams: Collaborate with Engineering, Customer Success, Delivery, and Product to share knowledge, communicate technical concepts clearly, and support scalable onboarding processes. Proficiency – Advanced: At the Advanced stage, you influence cross-functional planning and communication patterns. You anticipate impacts across teams with minimal guidance. This enables scalable, repeatable onboarding processes. Drive Continuous Improvement: Strengthen core infrastructure domains by identifying opportunities to uplift design, reduce operational overhead, and improve resilience across authentication, data ingestion, and provisioning workflows. Proficiency – Advanced: At the Advanced stage, you drive long-term improvements that reshape core systems. You anticipate future needs with minimal guidance. This reduces operational risk and strengthens platform scalability.

Why Join Acorn PLMS?

This is a unique opportunity to join a rapidly growing global SaaS company redefining corporate learning. You’ll have the autonomy to shape our brand and marketing strategy at scale while working with a passionate, high-performing executive team. At Acorn, you’ll be part of a culture that values innovation, impact, and learning – and where your work directly drives the success of millions of learners worldwide.

Location

We are open to individuals based in Vancouver, Canada. We are an office-first company, meaning we work from our local offices the majority (if not all) of the time. We want to create cool stuff with great people, and we know from experience that is best done through daily moments like the coffee run, walk to grab lunch, or quick huddles. Being able to capitalise on this is key to our ongoing success and a large part of the reason we can work at the pace we do. Please note candidates will need to be in commuting distance to our office based in Gasworks, Vancouver.

Our Recruitment Process

Acorn is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunities employer and welcome applications from all qualified candidates. We aim to ensure that our recruitment process is fair and accessible to everyone and encourage candidates to request any accommodations needed during the application or interview stages.

About Working at Acorn

Acorn is the hub for learning and performance for over 3 million active learners globally. The work you do — whether that’s writing lines of code, designing the layout of a dashboard, or talking to customers — helps real people grow not just professionally, but personally. In the space of 10 years, we’ve grown to a global platform in the heart of many major organisations’ ecosystems. There’s still so much more to do, and we need people who are keen to help us journey into the next phase on board! And since we’re still growing, there’s so much you can learn on that journey with us. To find out more about life at Acorn, our Values and working with us, check out our website at https://acorn.works and see our Life At Acorn video here! https://youtu.be/2BGUk-n3FrQ?si=U_sS1Y5ZSP0tNtZW

Compensation

One of our core values is transparency and we believe in being upfront with candidates throughout the recruitment process, to make sure expectations are aligned.

This role sits within a salary range of ($120k - $150k) + 9% RRSP Contribution, commensurate with experience and qualifications.

The pay range for this role is:120,000 - 150,000 CAD per year(CA)