Homeowner Experience Manager at Beachland Hommes Corp – Vero Beach, Florida

Homeowner Experience Manager

Elevate the Luxury Living Experience Join Beachland Homes as a Homeowner Experience Manager!

Position: Homeowner Experience Manager
Company: Beachland Homes
Location: Vero Beach, FL
Salary Range: Starting at $65,000+ per year, depending on experience
Reports To: VP of Operations

Job Overview

Beachland Homes, a leader in custom luxury homebuilding for over 20 years, is seeking a proactive, service-oriented Homeowner Experience Manager to lead post-closing operations. This key role ensures every homeowner continues to experience the excellence and craftsmanship were known forlong after they receive their keys. Youll serve as the primary contact for all warranty-related matters, manage subcontractor coordination, and help uphold our brands high standard of service. This is a growth-focused position with potential advancement into Construction Management.

Who We Are

Beachland Homes is a Vero Beach-based luxury homebuilder committed to timeless craftsmanship and extraordinary client experiences. For more than two decades, weve designed and built custom residences tailored to the lifestyles of our homeowners. Our reputation is built not only on superior construction, but on how we support our clients before, during, and after the homebuilding journey. At Beachland Homes, quality is measured by how we care for youevery step of the way.

Key Responsibilities

• Homeowner Experience & Communication

  • Attend homeowner orientations and closing walk-throughs

  • Serve as the primary point of contact for warranty concerns

  • Communicate clearly and empathetically with homeowners to resolve issues

  • Ensure consistent, high-quality post-closing experiences

• Warranty & Service Management

  • Manage and resolve punch lists from orientations and closings

  • Track and coordinate warranty service work orders

  • Conduct scheduled follow-up visits at 30-day, 3-, 6-, and 11-month intervals

  • Adhere to all in- and out-of-warranty procedures and policies

• Subcontractor Coordination

  • Notify and dispatch appropriate subcontractors for service work

  • Monitor quality and timeliness of subcontractor performance

  • Ensure completed service meets Beachland Homes quality standards

• Operational Oversight

  • Report recurring issues to the VP of Operations

  • Collaborate with the Production Department to identify root causes and recommend solutions

  • Oversee Customer Service Coordinators follow-ups

  • Approve all warranty-related expenses

• Model Homes & Company Assets

  • Perform monthly inspections of model homes

  • Ensure all company-owned homes are maintained in top condition

• Professional Growth & Team Support

  • Learn and apply company procedures and service philosophy

  • Support Construction Managers on an as-needed basis

  • Prepare for advancement opportunities within Construction Management

Qualifications

• Experience in construction, residential warranty/service, or customer care (luxury homes preferred)

• Strong communication and interpersonal skills, with a customer-first mindset

• Highly organized with exceptional attention to detail

• Able to handle multiple priorities and meet deadlines

• Self-starter with a proactive, solutions-oriented approach

• Comfortable managing subcontractors and coordinating field operations

• Proficient with technology (construction software, email, mobile apps)

• Valid drivers license and reliable transportation

Benefits

• Competitive salary starting at $65,000+ based on experience

• Career growth and promotion opportunities into Construction Management

• Supportive, team-oriented culture with cross-department collaboration

• Company-provided training and ongoing development

• Paid Time Off and Holidays

Schedule

• Full-Time Monday to Friday

• Occasional weekend or after-hours service needs may arise

Location

• Based in Vero Beach, FL

• Primarily serving local communities with limited travel expected

Equal Employment Opportunity Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

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