CCaaS Implementation Architect - REMOTE at Jobgether – United States

CCaaS Implementation Architect - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CCaaS Implementation Architect. In this role, you will be instrumental in shaping the deployment of CCaaS solutions that enhance customer experiences for enterprise-level clients. You will lead complex technical consultations, drive continuous improvement, and ensure alignment between technical strategies and business objectives. This is an excellent opportunity for an innovative professional who thrives in a remote-first environment, working closely with cross-functional teams to deliver exceptional outcomes.Accountabilities

• Lead and manage complex CCaaS implementation projects.
• Develop end-to-end technical architecture and deployment documentation standards.
• Conduct requirements gathering through stakeholder interviews.
• Champion a culture of ownership and technical excellence across projects.
• Provide ongoing consultation for technical strategies and systems solutions.

Requirements

• 7-10 years of experience in CCaaS software design and implementation.
• Bachelor's degree or higher in computer science or computer engineering.
• Strong interpersonal skills for effective collaboration.
• Expertise in coding languages including JavaScript, Python, Java, C++.
• Experience with NICE CXOne and/or Genesys Pure Cloud.

Benefits

• 100% coverage of employee health care, vision, and dental insurance.
• HSA & FSA plans available.
• Disability & Voluntary Benefits.
• 401(k) plan with a 4% employer match.
• Generous variable compensation opportunities.
• Work-from-home monthly incentive.
• Inclusive remote working environments.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.