HOPE BCM/Family Peer Support at Children Service Center – Wilkes-Barre, Pennsylvania

Position serves a dual role: Blended Case Management and Family Peer Support for the HOPE (Helping Overcome Psychosis Early) Dept.

As Family Peer you will assist families cope effectively with family members who are experiencing a serious mental health disorder. You will assist family members in understanding the recovery process and promote resiliency and perseverance during the recovery journey. You will help provide outreach services to family when they are experiencing a crisis and engage them with the support and services they need.

Family Peer support Responsibilities include, but are not limited to:

• Must be willing to share personal experience on raising/supporting child/dependent and their recovery experience- Individual (FSP) need not have mental health recovery/experience
• Must have experience raising/supporting child/dependent youth/young adult and cared for a family member with a serious Mental Health disorder
• Work within a team concept

As Blended Case manager, closely monitoring and advocating for services as needed by children, adolescents, and adults.

Responsibilities Include, but are not limited to:

• Knowledge of the mental health and social service field
• Ability to use good judgment skills in assessing consumer needs
• Intensive case manager must become familiar with available community resources and keep up to date on their locations, eligibility requirements and program changes

Children’s Service Center/Robinson Counseling Center for adults creates a positive working culture of Care and Commitment for employees which extends to the children & families we serve. Joining our team also means having the opportunity to Grow within the organization while having access to Flexibility with being able to join different departments to help further Individual Development.

Employee Benefits Include:

• FREE Health Care/Medical Coverage
• Affordable Dental, Vision & Supplementary Insurances
• FREE Life Insurance & FREE Long Term Disability
• Safe Harbor 401k with Dollar-for-Dollar Matching
• FREE Employee Assistance Programs
• Yearly Annual Raises & Payday Flexibility - Control WHEN You Get Paid
• Tuition Reimbursement - Advanced Degree & Development Opportunities
• Student Loan Assistance Program ($150 per month on existing student loans)
• FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!
• FREE Subscription to the “Calm App”
• Employee Referral Bonuses
• Flexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!
  • Additional Benefits:
    • Phone Plan Discounts & Online Shopping Discounts
    • Workplace Banking Program Benefits
    • Flexible Spending Accounts . . . . AND MANY MORE!!

**CSC/RCC have been Voted and Certified as a “Great Place to Work” for 2025-2026!**

Qualifications:

• Must have a family member who has a serious mental health disorder.
• Must be willing to share personal recovery experience
• Complete required training and certifications

Educational requirements:

1. A bachelor’s degree with major course work in sociology, social welfare, psychology, gerontology, anthropology, other related social sciences, criminal justice, theology, nursing, counseling, or education; or
2. Registered nurse; or
3. A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and 2 years experience in direct contact with mental health consumers; or
4. A high school diploma and 5 years of mental health direct care experience in public or private human services with employment as a case management staff person prior to April 1, 1989.
   • Experience in working with children/adolescents and their families preferred

Mental health direct care experience is working directly with mental health service consumers (adults, children or adolescents) providing services involving casework or case management, individual or group therapy, crisis intervention, early intervention, vocational training, residential care, or social rehabilitation in a mental health facility or in a facility or program that is publicly funded to provide services to mental health consumers, or in a nursing home, a juvenile justice agency, or a children and adolescent service agency.